Ewen Maclean
Southport,Merseyside
Summary
ALIGNMENT WITH HEAD OF PRIVATE DIVISION ROLE AT NEXT ENERGY
Strategic Leadership: Proven ability to build and scale new business divisions, lead cross-functional teams, and deliver commercial results in the domestic retrofit market.
Entrepreneurial Mindset: Experienced in greenfield leadership roles—comfortable with autonomy, pace, and accountability.
Customer Focus: Expert in mapping and optimising the homeowner journey, from initial enquiry through to post-installation support and retention.
Operational Excellence: Strong record of process improvement, compliance, and delivery against ambitious growth targets.
Team Builder: Skilled in recruiting, training, and motivating high-performing teams in sales, surveying, and customer service.
Commercial Acumen: Deep understanding of pricing, profitability, and financial planning in the home energy sector.
Hands-On Approach: Comfortable working independently, collaborating across departments, and reporting to senior leadership.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Operations Director
JEL Renewables
Southport, Merseyside
05.2022 - Current
- Established and directed a high-performing division, delivering domestic and commercial Solar PV and EV charging solutions across UK
- Consistently exceeded growth and customer satisfaction targets through strategic initiatives.
- Designed and executed go-to-market strategies for new products, encompassing pricing and lead generation.
- Optimised customer journey mapping and sales processes to enhance conversion rates.
- Developed and expanded a team across surveying, installation, customer service and sales functions.
- Instilled a culture of accountability and transparency to drive performance results.
- Achieved double-digit revenue growth and increased profitability
- Ensured compliance with all industry regulations, health and safety protocols, and quality standards.
Operations Manager/Director
EEC SOLAR
Southport, Merseyside
11.2012 - 10.2020
- Spearheaded operational delivery of domestic and commercial solar PV projects, biomass, air source heat pumps, and solar thermal systems within budget and deadlines.
- Established Biomass and ASHP divisions from inception, driving organisational growth.
- Optimised processes to increase lead conversion rates and reduce project timelines.
- Developed compliance procedures in accordance with industry regulations while contributing to CRM task automation.
- Directed extensive council group buying schemes across UK, achieving high customer satisfaction and quality scores.
Owner
Elite Home Improvments
Glasgow / Preston
06.2004 - 10.2012
- Founded and scaled home improvements business specialising in kitchen and bathroom installations.
- Managed all business aspects, including sales, installation, customer service, project delivery, and compliance.
- Developed comprehensive strategies to enhance operational efficiency and customer satisfaction.
Store Manager
Phones4u
Glasgow, Glasgow City
06.2000 - 05.2004
- Drove sales excellence by overseeing team performance in high-volume retail environments.
- Motivated team members to exceed targets, resulting in improved area performance.
- Achieved rapid promotion from sales advisor to store manager within six months.
- Ensured 100% compliance during audits to maintain operational standards.
Sales Advisor
Universal Energy
Glasgow, Glasgow City
02.1999 - 06.2000
Door-to-door promotion of deregulated gas and electricity contracts
Education
Scottish Highers - Secondary School
Nicholson Institute
Western Isles 08.1990 - 05.1996
Skills
- Budget and financial management
- Operations and project management
- Quality assurance and reporting
- Strategic planning and compliance
- Operational efficiency
- Health and Safety Compliance
- Customer Service
Certification
IOSH Managing Safely
IOSH Safety Health and Environment for Construction Site Managers
Currently Studying for 18th Edition
Timeline
Operations Director
JEL Renewables
05.2022 - Current
Operations Manager/Director
EEC SOLAR
11.2012 - 10.2020
Owner
Elite Home Improvments
06.2004 - 10.2012
Store Manager
Phones4u
06.2000 - 05.2004
Sales Advisor
Universal Energy
02.1999 - 06.2000
Scottish Highers - Secondary School
Nicholson Institute
08.1990 - 05.1996