Ewelina Tarnacka
Huddersfield,West Yorkshire
Summary
Results-driven professional with expertise in performance management, quality assurance, and KPI management, complemented by strong skills in inventory control and financial management. Adept at training and mentoring teams to achieve operational excellence while ensuring health and safety compliance. Demonstrates a customer-centric attitude with proven abilities in conflict resolution, handling customer complaints, and maintaining efficient work pace. Skilled in barista equipment maintenance, coffee machinery operation, and beverage preparation speed, ensuring seamless service delivery. Committed to fostering growth through effective staff management and training programmes while optimising budgets and schedules to meet organisational goals.
Overview
15
15
years of professional experience
Work History
Barista
Integrated Facilities Solutions - Costa Coffee
Huddersfield
02.2023 - Current
- Streamlined order taking process, reducing wait times for customers' convenience.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Utilised state-of-the-art espresso machines expertly to deliver superior beverages.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Performed cash handling duties accurately to maintain financial integrity.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Managed high volume orders during peak hours maintaining quality of service.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Implemented cleaning schedules, maintaining a tidy and inviting space.
- Exhibited excellent multitasking skills, handling multiple orders simultaneously.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
Shift manager
Chicken Cabins Ltd.
Huddersfield, West Yorkshire
08.2010 - 04.2025
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Kept employees operating productively to meet business and customer needs.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
- Led by example and demonstrated company best practices.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
- Promoted safety culture through clear communications and inspections.
- Completed comprehensive shift reports to support seamless handovers.
- Conducted audits and reviews to enhance team performance.
- Ordered stock and procured services to deliver on company goals.
Education
Diploma of Higher Education - Foundation of Pharmaceuticals, Pharmacology
Akademicka Szkola Policealna
A-Levels - Secondary education
Marszalka Jozefa Pilsudskiego College
Skills
- Performance management
- Quality Assurance
- KPI management
- Inventory control
- Training and development
- Customer-centric attitude
- Schedule management
- Health and safety compliance
- Training and mentoring
- Budgeting
- Financial Management
- Staff Management
- Handling customer complaints
- Beverage preparation speed
- Efficient work pace
- Barista equipment maintenance
- Multitasking proficiency
- Conflict Resolution
- Coffee machinery operation
- Cash register operation
- Inventory temperature control
References
References available upon request.
Timeline
Barista
Integrated Facilities Solutions - Costa Coffee
02.2023 - Current
Shift manager
Chicken Cabins Ltd.
08.2010 - 04.2025
A-Levels - Secondary education
Marszalka Jozefa Pilsudskiego College
Diploma of Higher Education - Foundation of Pharmaceuticals, Pharmacology
Akademicka Szkola Policealna
Similar Profiles
Imogen BarrettImogen Barrett
Barista at Costa CoffeeBarista at Costa Coffee
Mateus SayarMateus Sayar
Supervisor leader at Costa CoffeeSupervisor leader at Costa Coffee
Abigail DaviesAbigail Davies
Barista at Costa CoffeeBarista at Costa Coffee
Amanda GarsideAmanda Garside
Community volunteer at Lowland Search and RescueCommunity volunteer at Lowland Search and Rescue
Michal KulpaMichal Kulpa
Line leader at Fox's BiscuitsLine leader at Fox's Biscuits