Ewelina Szpecht
Washington
Summary
Dedicated housing professional with background in property management. Proven to manage and maintain housing properties, implement policies and procedures and improve tenant satisfaction. Communicates well to collaborate with cross-functional teams and achieve housing objectives.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Housing Officer
Newcastle City Council
Newcastle upon Tyne, UK
09.2023 - 04.2025
- Overseeing voids and effectively manage allocations to ensure properties are appropriately let within target timescales.
- Responsible for management of caseload of housing applications through Newcastle Homes, providing customer with an assessment of eligibility and housing need including the banding of applications and signposting to the relevant service area where required.
- Delivering a quality service which efficiently and effectively manages the housing register and provides advice to customers.
- Managing tenancies within the neighbourhood from sign up through to termination.
- Helping customers in dealing with any problems they are experiencing in relation to their tenancy or their neighbourhood including monitoring, recording and progress chasing matters to ensure they are resolved.
- Organising and attending events with customers for example estate inspections, show homes, consultation events and tenants and residents' meetings.
- Working collaboratively with other divisions, service providers, agencies, and customers to ensure tenancies are sustained.
- Managing informal and formal customer complaints as per Newcastle City Council's Complaints Policy.
Support Coordinator - Hospital Discharge and Crisis Team
Home Group
Newcastle upon Tyne
03.2022 - 09.2023
- Signposting to relevant services and support with filling in any required paperwork
- Support through temporary housing/advice and knowledge on how to access housing
- Support with long term tenancy management
- Support to access appropriate services relating to mental health
- Developing domestic or life skills, as well as social skills or behaviour management
- Help in managing finances and benefit claims
- Emotional support and advice
- Risk assessment to help in establishing personal safety and security
- Help finding alternative accommodation
- Access to employment and training opportunities and signposting to providers
- Improving well-being and resilience
Support Worker
We Care Recruitment Solutions
Sunderland
04.2021 - 03.2022
SEN Teaching Assistant
Vision For Education
Sunderland
06.2021 - 02.2022
- Prepare resources and the classroom for the students, ensuring it is conducive to a good learning environment
- Work on a one-to-one basis with students who require additional needs
- Deliver interventions to produce the best possible educational outcomes
- Work closely with the class on phonics, literacy, numeracy and reading
- Ensure the classroom is well managed, behaviour is controlled, and that students children are safe
- Run pre-set activities with small groups of students, carry out basic marking and assessment, and feed back to the teacher
- Lead the class when the teacher isn't in the classroom
Learner Support Worker - LD & SEN
St. John's College
Brighton, UK
09.2019 - 04.2021
- Prepare learning materials
- Work inside or outside the classroom with individuals or groups
- Adapt support according to needs
- Look after learners physical, social and emotional welfare
- Create a stimulating environment
- Give information and help to teachers
- Keep records and attend review meetings
Support Worker
Priory Adult Care
Hove
12.2015 - 11.2020
- Practical help with daily living skills
- Assisting with benefits and budgeting
- Promoting good physical health and independence
- Encouraging participation in the wider community
- Actively promote individual involvement
Residential Support Worker
St John's College
Brighton, UK
10.2018 - 08.2019
- Promote the rights of residents to be treated with dignity and respect in every aspect of their lives.
- Promote the emotional health and self-esteem of young people and support them through changes in living circumstances and personal relationships.
- Support young people in making their own choices and decisions to the maximum of their capability, and ensure that the needs and wishes of residents are fully considered in any decision relating to them.
- Ensure the protection of young people from significant harm, by exercising vigilance, observing changes in the resident's behaviour or appearance, and complying fully with St John's Child/Adult Safeguarding policy.
Care Worker
Bluebird Care
Brighton and Hove, UK
04.2014 - 06.2015
Education
Master in Pedagogy - Culture Animation
Institute of Pedagogy Jagiellonian University
Krakow, Poland 09.2003 - 09.2005
Postgraduate studies - Public Relations
Entrepreneurship And Administration High School
Lublin, Poland 09.2002 - 08.2003
Bachelor in Pedagogy - Culture Management, Psychology and Pedagogy
Marie-Curie Sklodowska University
Lublin, Poland 10.1999 - 09.2002
Diploma of Higher Education - Government of Republic Indonesia
Teacher And Educational Institute of Saraswati Tabanan Bali
Tabanan, Bali, Indonesia 09.2011 - 08.2012
Skills
- Proficient with Microsoft Office Programs
- Tenancy management
- Affordable housing programmes
- Housing allocation procedures
- Empathetic communication
- Project management experience
- Community liaison
- Housing application processing
- Knowledge of Psychology
Certification
- TEFL / TESOL Certification course, Island TEFL Bali, Indonesia
- British Council Professional Practices for English Language Teaching course
Affiliations
- travelling, photography, alternative theatre, music, cooking
Languages
English
Proficient (C2)
Polish
Native
Timeline
Housing Officer
Newcastle City Council
09.2023 - 04.2025
Support Coordinator - Hospital Discharge and Crisis Team
Home Group
03.2022 - 09.2023
SEN Teaching Assistant
Vision For Education
06.2021 - 02.2022
Support Worker
We Care Recruitment Solutions
04.2021 - 03.2022
Learner Support Worker - LD & SEN
St. John's College
09.2019 - 04.2021
Residential Support Worker
St John's College
10.2018 - 08.2019
Support Worker
Priory Adult Care
12.2015 - 11.2020
Care Worker
Bluebird Care
04.2014 - 06.2015
Diploma of Higher Education - Government of Republic Indonesia
Teacher And Educational Institute of Saraswati Tabanan Bali
09.2011 - 08.2012
Master in Pedagogy - Culture Animation
Institute of Pedagogy Jagiellonian University
09.2003 - 09.2005
Postgraduate studies - Public Relations
Entrepreneurship And Administration High School
09.2002 - 08.2003
Bachelor in Pedagogy - Culture Management, Psychology and Pedagogy
Marie-Curie Sklodowska University
10.1999 - 09.2002
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