Ewelina Smak
Bristol
Summary
Results-driven and strategic Practice Manager with almost 15 years of experience in the dental industry, blending comprehensive clinical expertise with advanced administrative and management skills. Proven ability to successfully manage and grow two businesses simultaneously, optimising operational efficiency and driving revenue. A dynamic leader with exceptional organisational and prioritisation skills, committed to empowering teams to reach their full potential. Passionate about fostering a culture focused on both outstanding patient care and business growth, consistently balancing quality service with achieving financial objectives.
Overview
8
8
years of professional experience
6046
6046
years of post-secondary education
Work History
Practice manager
Gensmile Dental LTD
Bristol
06.2022 - Current
- Oversee daily operations of a busy 6-surgery practice, driving continuous growth and optimising operational efficiency.
- Lead a team of clinical and administrative staff, ensuring high standards of patient care, compliance, and service delivery.
- Focus on developing strategies for business expansion and increasing revenue through the introduction of new services.
Business development manager
Delta Dental Academy LTD
Bristol
11.2019 - 05.2022
- Manage all aspects of the business, overseeing the growth and brand development of the academy.
- Coordinate over 30 hands-on training courses annually, handling scheduling, speaker arrangements, patient management, delegate coordination, and financial planning.
- Direct and lecture on Implantology courses for external dental nurses, contributing to the development of dental professionals.
- Organise and edit training materials, including multimedia and visual aids, ensuring relevance and engagement for attendees.
- Analyse market trends and competitors to optimise marketing strategies and maximise business opportunities.
- Build strong relationships with key dental suppliers (e.g., Straumann, NSK, Geistlich), securing sponsorship and product support for training days.
- Manage a portfolio of 30+ products and services, driving sales activity and adopting innovative business strategies.
- Prepare status reports, monitor KPIs, and manage P&L to track performance and growth.
Practice manager
High Street Dental Clinic
Bristol
06.2017 - 09.2021
- Achieved 300% growth in turnover in under three years while successfully managing two businesses.
- Played a key role in the development and opening of Delta Dental Academy within the same premises.
- Expanded the practice from 2 to 6 clinicians, increasing service capacity and revenue.
- Introduced high-demand treatments such as implants, Invisalign, and facial aesthetics, expanding the practice's offerings and attracting new patient demographics.
- Drove the growth of referrals for specialist endodontic treatments, further enhancing the practice's reputation.
- Significantly reduced staff turnover by introducing training and development programs, ensuring staff retention and satisfaction.
Dental nurse/Practice manager (maternity cover)
High Street Dental Clinic
Bristol
02.2017 - 06.2017
- Managed the day-to-day operations of the practice while overseeing a smooth transition during the practice manager's maternity leave.
- Delivered clinical support as a dental nurse, ensuring seamless patient care and efficient practice management.
Education
Master of Science - Biology
Silesian University
Katowice, Poland Oct 2005 - 10.2010
National Diploma in Dental Nursing -
Guy's University Hospital
London, United Kingdom Sep 2010 - 01.2012
Radiography certificate -
British Dental Association
United KingdomSkills
- Excellent Customer Service & Patient Relations
- Dental Radiography (including CBCT)
- Treatment Planning & Coordination
- Practice Management Software: Exact, R4, Xero, Icomply
- Complex Problem Solving & Risk Management
- Compliance & Regulatory Oversight
- Stock Control & Inventory Management
- Diary Management & Scheduling
- Leadership & Staff Development
- Budget Management & Financial Reporting
Affiliations
- Outside of work, I enjoy a variety of activities that help me stay balanced and creative. I'm an avid scuba diver, exploring the depths of the ocean, and I also dedicate time to weight lifting to maintain my fitness. Additionally, I have a passion for anime, which inspires my creativity, and I practice calligraphy to refine my focus and attention to detail.
Languages
English
Fluent
Polish
Native
Portuguese
Beginner
French
Beginner
References
References available upon request.
Timeline
Practice manager
Gensmile Dental LTD
06.2022 - Current
Business development manager
Delta Dental Academy LTD
11.2019 - 05.2022
Practice manager
High Street Dental Clinic
06.2017 - 09.2021
Dental nurse/Practice manager (maternity cover)
High Street Dental Clinic
02.2017 - 06.2017
Master of Science - Biology
Silesian University
Oct 2005 - 10.2010
National Diploma in Dental Nursing -
Guy's University Hospital
Sep 2010 - 01.2012
Radiography certificate -
British Dental Association
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