Summary
Overview
Work history
Education
Skills
Additional information
Timeline
Generic

Ewelina Peczek

Gorleston-on-Sea,Norfolk

Summary

I am an enthusiastic and driven Retail Store Supervisor with keen ability to lead teams and manage store operations seamlessly. I demonstrate strong customer service and inventory management skills, ensuring smooth day-to-day functions. I am committed to improving customer satisfaction and driving sales growth through effective team leadership. I am a strong professional with over 20 years of experience in Customer Service with a strong desire to further my career and boost my skill set.

Overview

25
25
years of professional experience
9
9
years of post-secondary education

Work history

Retail Store Supervisor/Assistant Manager

Holland & Barrett
Great Yarmouth, Norfolk
2021.04 - Current

KEY RESPONSIBILITIES:

  • Encouraging upselling techniques amongst sales associates leading to increased revenue.
  • Improving team efficiency through effective delegation of tasks.
  • Conducting staff meetings to boost morale and productivity.
  • Promoting a positive store culture fostering teamwork and good work ethics.
  • Leading by example, supporting my Store Manager to drive performance and achieve results.
  • Coaching and motivating colleagues to deliver exceptional customer service and develop their product knowledge.
  • Maintaining a customer-first culture across all aspects of store operations.
  • Overseeing stock management, ensuring availability, accuracy, and strong visual standards.
  • Upholding high levels of compliance, safety, and operational excellence.
  • Supporting commercial performance through cost control, sales focus, and team deployment.
  • Identifying opportunities to improve store efficiency and overall results.

Sales Associate

Holland & Barrett
Great Yarmouth
2018.10 - 2021.04

Part Time - 16 hour per week

KEY RESPONSIBILITIES:

  • Serving customers, advising on health products such as vitamins and supplements in line with company expectations.
  • Following an extensive training programme to gain thorough knowledge of all products on offer.
  • Serving customers on checkout.
  • Stock rotation, replenishment and regular checks.
  • Ensuring that the store is always presentable to the highest of standards.
  • Boosted store reputation with excellent customer service skills.

Reception / Bar Cafe Team Member

Travelodge UK
Great Yarmouth
2016.11 - 2018.10

Part Time - 24 hours per week.

KEY RESPONSIBILITIES:

  • Providing a warm and efficient service to hotel customers.
  • Upholding company policies strictly, fostering a compliant work environment.
  • Providing excellent customer service to enhance business reputation.
  • Preparation of food and drinks to the brand's standard.
  • Performing stock checks and stock rotation.
  • Following end of shift till reconciliation procedures.

Business Owner

Creations By Ewelina
Gorleston-on-Sea
2014.11 - 2016.11
  • Running my business supplying handmade bespoke crafted products.
  • Providing products to the highest of standards.
  • Using appropriate software and good eye for detail, along with my passion for crafting.
  • Utilising social media platforms for effective brand promotion and customer engagement.
  • Innovating product offerings based on customer feedback and market analysis.
  • Identifying new business opportunities to increase revenue.

Reception & Bar Cafe Team Member

Travelodge UK
Great Yarmouth
2010.03 - 2014.11

KEY RESPONSIBILITIES:

  • Providing a warm and efficient service to hotel customers.
  • Preparation of food and drinks to the brand standards.
  • Performing stock checks and stock rotation.
  • Following end of shift till reconciliation procedures.
  • Achieving efficient workflow with proper time management.
  • Providing excellent customer service to enhance business reputation.
  • Maintaining high standards of food hygiene, securing customer trust.

Customer Service / Merchandising Assistant

Wilkinsons Retail
Great Yarmouth
2009.11 - 2010.01

KEY RESPONSIBILITIES:

  • Temporary seasonal vacancy working in a busy high street store.
  • Serving customers to the highest standards.
  • Stock rotation and replenishment.
  • Working unsociable hours over the festive period.
  • Maintaining a high standard of store presentation at all times.
  • Ensuring adherence to health and safety regulations within the store premises.
  • Working under pressure during peak shopping periods delivering exceptional customer service.

Recruitment Consultant

Wilkinson Workforce Ltd
Great Yarmouth
2006.09 - 2009.09

KEY RESPONSIBILITIES:

  • Sourcing suitable candidates and matching them to temporary or permanent positions.
  • Identifying and develop client business relationships in a competitive environment.
  • Offering CV, interviews and general career advise to candidates.
  • Managing the application process through interviews to offer stage and completion.
  • Negotiating contracts and employment terms.
  • Handling high-volume recruitments during peak seasons without compromising on quality of hire.

Checkout / Delicatessen Assistant

ASDA
Great Yarmouth
2004.04 - 2006.07

KEY RESPONSIBILITIES:

  • Serving the public with exceptional customer service.
  • Preparation of food ensuring all health and hygiene standards are met.
  • Store stock rotation and replenishment.
  • Serving customers on the checkout.
  • Working at a fast pace to ensure all tasks are completed.
  • Completing assigned work within deadlines and to company standards.

Picker/Packer/Warehouse Operative

Bertrams Books
Norwich
2001.02 - 2004.04

KEY RESPONSIBILITIES:

  • Working within a team for a global book wholesaler
  • Picking and packing books in a busy warehouse environment.
  • Dispatching goods in line with company sales order commitments.
  • Assembling boxes to ensure robust packaging of items.
  • Packing parcels for safe and secure transportation.
  • Collaborating with team members in order to achieve efficient workflow in the warehouse.

Education

Level 3 BTEC Diploma - Public Services

Great Yarmouth College of Further Education
2011.09 - 2013.07

Level 2 BTEC Diploma - Public Services

Great Yarmouth College of Further Education
2010.09 - 2011.07

ESOL - Level 1 & 2 - English as a foreign language

Great Yarmouth College of Further Education
2008.01 - 2010.01

Social / Employment Counselling

University of Szczecin
1996.01 - 2000.01

Skills

  • EXCEL (10 years), MICROSOFT OFFICE (10 years), OUTLOOK (10 years), POWERPOINT (10 years)
  • Customer Service (20 years)
  • Fluent English Speaking
  • Fluent Polish Speaking

Additional information

  • COMPUTER SKILLS
  • Microsoft Office Package (Word, Excel, Outlook, PowerPoint)

Timeline

Retail Store Supervisor/Assistant Manager

Holland & Barrett
2021.04 - Current

Sales Associate

Holland & Barrett
2018.10 - 2021.04

Reception / Bar Cafe Team Member

Travelodge UK
2016.11 - 2018.10

Business Owner

Creations By Ewelina
2014.11 - 2016.11

Level 3 BTEC Diploma - Public Services

Great Yarmouth College of Further Education
2011.09 - 2013.07

Level 2 BTEC Diploma - Public Services

Great Yarmouth College of Further Education
2010.09 - 2011.07

Reception & Bar Cafe Team Member

Travelodge UK
2010.03 - 2014.11

Customer Service / Merchandising Assistant

Wilkinsons Retail
2009.11 - 2010.01

ESOL - Level 1 & 2 - English as a foreign language

Great Yarmouth College of Further Education
2008.01 - 2010.01

Recruitment Consultant

Wilkinson Workforce Ltd
2006.09 - 2009.09

Checkout / Delicatessen Assistant

ASDA
2004.04 - 2006.07

Picker/Packer/Warehouse Operative

Bertrams Books
2001.02 - 2004.04

Social / Employment Counselling

University of Szczecin
1996.01 - 2000.01
Ewelina Peczek