Ewelina Jakubowska
Corby,Northamptonshire
Summary
Experienced and reliable professional with a background in customer service, warehouse operations and order processing. Confident communicating with customers by telephone and email, using computer systems and maintaining accurate records. Strong organisational skills, attention to detail and the ability to work effectively as part of a team. A flexible and motivated individual who is eager to develop new skills and take on administrative responsibilities. Committed to providing excellent customer service and supporting the smooth running of daily operations.
Overview
2
2
Languages
22
22
years of professional experience
Work History
Automotive Operative
Europa Warehouse Ltd
Corby, Northamptonshire
05.2025 - 10.2026
- Followed workplace procedures and safety standards to ensure safety compliance.
- Conduct daily equipment checks to ensure proper functionality. and handle materials carefully.
- Prioritise tasks to meet deadlines and support productivity.
- Work collaboratively with colleagues in a busy operational environment.
- Maintained clean and organised working areas to support efficient workflows.
Warehouse Operation Assistant
iForce
Corby
06.2010 - 04.2025
- Processed customer orders accurately and worked to quality and productivity targets.
- Processed returns using an internal computer system.
- Investigated stock queries and stock adjustments using the SMART system.
- Reported discrepancies between physical stock counts and system records.
- Maintained stock location records and updated information.
- Prepared paperwork to support stock checks and operational processes.
- Carried out quality checks and helped ensure orders were completed correctly and on time.
- Communicated with colleagues to resolve operational issues.
Customer Service Advisor
iForce Ltd
Corby
10.2021 - 03.2022
- Responded to customer enquiries by telephone and email, providing professional and helpful service.
- Assisted customers with enquiries before and after placing orders.
- Processed customer information accurately using internal computer systems.
- Resolved customer issues efficiently and communicated with relevant departments when necessary.
- Maintained accurate records and ensured customer enquiries were handled promptly.
- Worked closely with colleagues to deliver excellent customer service..
Administrator
iForce
Corby
12.2020 - 10.2021
- Managed supplier collections, bookings and deliveries.
- Responded to customer service and operational queries.
- Communicated with customers and drivers by telephone and email.
- Supported reception and general administrative duties.
- Processed delivery paperwork and updated information on Liveboard.
- Scanned and sent delivery documentation to clients.
- Managed inbound and outbound collection paperwork.
- Assisted with label queries and reprints.
- Carried out weekly consumables stock counts.
Picker/Packer/Quality Controller
Avon
Corby
11.2007 - 03.2010
- Working within all departments of Avon Cosmetics warehouse
- Working as an Order Assembler and Goods Out operative, ensuring that all orders are prepared as per customer request
- Packing goods with protective materials, such as bubble wrap and polystyrene chips
- Sealing containers using glue, staples or shrink-wrap
- Weighing and labelling packaged goods ready for dispatch
- Picked items as per picking notes and consignment notes ensuring that the correct quantities and correct products were picked
- Ensured that all picked items are logged correctly and placed within the correct loading bay ready
- Ensuring that all work areas are always clean
- Quality Control of packed products
- Reporting any problems during the shift to supervisors
- Ensuring that quality standards are met and that all production deadlines are exceeded
Office Worker/Event Organiser
Aeroclub Wloclawek
Wloclawek, Poland
02.2007 - 11.2007
- Working within a club, organising events for people from all over the world
- Researching venues, contacts and food suppliers
- Negotiating prices with suppliers and contractors
- Booking venues, accommodation, entertainment, equipment and supplies as well as organising spare time for guests from abroad
- Making sure that everything ran smoothly on the day
- Ensuring that health, safety and insurance regulations were followed
- Liaising with customers via phone, mail and face to face
- Assured timely completion of tasks to meet deadlines.
Bartender
Drabina Pub
Wloclawek, Poland
06.2006 - 12.2006
- Setting up a pub in preparation for opening time, ensuring that it was welcoming to customers
- Serving customers with their beverage needs, ensuring a high level of customer service at all times
- Liaising with customers taking of orders, ensuring that orders were correctly taken and that they were processed in a timely manner
- Making sure tables are clean and tidy
- Cashier duties ensuring all monies given and received were correct
- General upkeep of bar areas
- Notifying supervisor regarding stock replenishment
Sales Assistant
Cropp Town Shop
Bydgoszcz, Poland, Poland
10.2004 - 12.2004
- Supporting customers with their clothes purchases
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Making sure that the shop meets sales targets and promoting the shop
- Ensuring customer services and professionalism at all times
- Demonstrated products effectively leading to increased sales conversions.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
Bachelor's Degree - Tourism and Nutrition Organisation at University of Economy
University of Economy
Bydgoszcz, Poland 06-2007
GCSE -
Secondary School
Wloclawek, Poland06-2004
Skills
- Administrative support and document processing
- Customer service and telephone communication
- Customer enquiries by phone and email
- Delivery and collection coordination
- Data entry and updating internal systems
- Order-related administration
- Stock investigations and record accuracy
- Microsoft Office – basic working knowledge
- SMART system and Liveboard updates
- Time management and meeting deadlines
- Attention to detail and problem-solving
- Teamwork and willingness to learn
Languages
Polish
Proficient
C2
English
Advanced
C1
Attributes
- Good knowledge of MS Office
- Good knowledge of SMART
- Manual Handling
- Health & Safety
- First Aid Training
- Fire Marshall Training
- Wave Training
- PPT Training
- NVQ level 2 in Warehousing and Storage
Hobbies and interest
- To relax I enjoyed watching movies and listen music.
- To keep my mind active I enjoy read books and surfing on internet.
Languages
6,6
Timeline
Automotive Operative
Europa Warehouse Ltd
05.2025 - 10.2026
Customer Service Advisor
iForce Ltd
10.2021 - 03.2022
Administrator
iForce
12.2020 - 10.2021
Warehouse Operation Assistant
iForce
06.2010 - 04.2025
Picker/Packer/Quality Controller
Avon
11.2007 - 03.2010
Office Worker/Event Organiser
Aeroclub Wloclawek
02.2007 - 11.2007
Bartender
Drabina Pub
06.2006 - 12.2006
Sales Assistant
Cropp Town Shop
10.2004 - 12.2004
Bachelor's Degree - Tourism and Nutrition Organisation at University of Economy
University of Economy
GCSE -
Secondary School