Ewelina Cycak
Farnborough,Hampshire
Summary
I am hospitable, presentable and hard working team player. I am always focused on ensuring that I fulfil my duties to the highest possible standards by having an outgoing, polite and professional attitude towards people and job at hand. I am a self motivated, organised and creative individual who works well within a customer focused environment.
Overview
20
20
years of professional experience
2019
2019
years of post-secondary education
Work history
Office assistant - Property Development
Hoopers Homes Ltd
Egham
2019.10 - Current
- Coordinating documentation , maintaining database and supporting specific development projects.
- Maintaining accurate records with project database.
- Assisting with set up of projects from obtaining planning permissions to a final discharges and completion.
- Managing day to day office responsibilities, raising purchase orders and pressing invoices.
- Scheduled appointments effectively and managing incoming /outgoing emails and phone calls.
Office assistant
Grid Builders Limited
Ashford, Surrey
2016.10 - 2019.09
- Performing general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Maintaining office files for reliable reference, including electronic and hard copies.
- Liaising with on site teams and external contractors.
- Preparing weekly rundowns of job progress.
Sales assistant- self employed
GP Auctions limited
Ashford
2014.07 - 2016.05
- Delivering exceptional after-sales service, encouraging repeat business.
- Efficiently handling queries and complaints.
- Resolving technical issues directly with clients
- Maintaining knowledge of products and features to provide recommendations to customers
Assistant Manager
Caffe Nero
Twickenham
2008.01 - 2010.01
- Management of till and daily/ weekly takings
- Reasonability of opening shop and key management
- Preparing deposits and taking money to the bank
- Ensuring customer satisfaction, offering product knowledge, creating drinks and resolving customer complaints
- Opening the business on time & ensuring the store is ready & clean
- Ordering supplies, controlling product quality, ensuring store compliance with health and safety regulations
- Creating work schedule
- Responsible for a week stock check
- Deliveries collection-checking against documents
Waitress
Emandel Restaurant
Richmond
2007.10 - 2008.01
- Handling financial transactions
- High standard of customer service
- Handling techniques of customer service
- Taking orders whilst maintaining friendliness and efficiency
Lucy White Cleaners
Kingston upon Thames
2006.07 - 2007.10
- Handling financial transactions
- Accepting items for cleaning and entering on the computer service slips
- Answering phone calls and communicating with other business as well as customers
- Dealing with customer complaints and resolutions
Education
Apprenticeship Knowledge Business Administration - Principles of Managing Information and Producing Documents
ESOL Certificate - undefined
Richmond Collage
High School - undefined
Technical collage of Nutrition and Household
Lesko, Poland 2002.09 - 2006.05
Skills
- Responsible
- Professional
- Trustworthy
- Able to work in tight deadlines
- Calm under pressure
- Dedicated
- Excellent communication skills
- Customer service skills
- Great sense of humour
- Hardworking
Custom
My passion is baking and designing cakes.
Timeline
Office assistant - Property Development
Hoopers Homes Ltd
2019.10 - Current
Office assistant
Grid Builders Limited
2016.10 - 2019.09
Sales assistant- self employed
GP Auctions limited
2014.07 - 2016.05
Assistant Manager
Caffe Nero
2008.01 - 2010.01
Waitress
Emandel Restaurant
2007.10 - 2008.01
Lucy White Cleaners
2006.07 - 2007.10
High School - undefined
Technical collage of Nutrition and Household
2002.09 - 2006.05
ESOL Certificate - undefined
Richmond Collage