Ewelina Chmiel
Luton,Bedfordshire
Summary
Sympatic person with extensive expertise in retail operations and distribution management. Demonstrates proficiency in the Microsoft Office suite and excels in email correspondence, order processing, and workflow planning. Committed to delivering exceptional customer service and after-sales support, with a strong focus on quality control and health and safety compliance. Holds certifications in fire marshal duties, first aid, and manual handling, enhancing workplace safety standards. Adept at staff training and development, fostering teamwork, and solving complex problems to drive operational efficiency. Possesses a category B driving licence, facilitating effective logistics management. Its versatility allows it to adapt to any type of work.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work history
Warehouse Operator
All LED Ltd.
Luton, Bedfordshire
2021.09 - Current
- Scanned, sorted, packed and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
- Picked orders accurately, reducing instances of return or exchange.
- Monitored quality control standards to maintain excellent service provision.
- Updated computer systems with new stock data promptly after receipt of deliveries,.
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Dealing with customers face-to-face
- Verified contents of shipments against invoices for accuracy assurance.
- Completed and submitted appropriate paperwork in timely manner.
- Received deliveries and helped to coordinate storage.
Warehouse Operative Overlabelling
The Delivery Group
Luton, Bedfordshire
2013.04 - 2021.09
- Inspected mails upon arrival, reported any discrepancies or damages.
- Moving and Sorting Mail
- Segregating different types of mail
- Operating sorting machines
- Sorting letters and packets manually
- Following safety procedure
- Prepared mails for timely dispatch and safe transportation.
Retail Assistant Manager
Lotos
Cracow, Poland
2010.12 - 2013.04
- Managed inventory levels by implementing effective stock control measures.
- Implemented promotional campaigns for increased product visibility.
- Performed administrative duties; ensured efficiency in store operations.
- Maintained high store standards for customer satisfaction.
- Leading the team. Oversaw daily operations, ensuring smooth running of the retail floor.
- Ensured compliance with health and safety regulations for a safe shopping environment.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
Reception Administrator
Walbud – Design and Construction
Warsaw, Poland
2009.01 - 2010.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Scanning, photocopying and filing
- Answering calls at reception
- Taking messages
- Booking meeting rooms
- Maintaining the reception area
Waitress assistant
Caffe Classico
Warsaw, Poland
2008.06 - 2009.01
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Presented menus and shared information about available special items.
- Increased order value by upselling sides, drinks and desserts.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Collaborated with team to provide efficient service during peak hours.
- Verified completed orders and served guests at tables.
- Prepared tables for guests and reset tables between customers.
Education
Higher National Diploma - Journalism and Social Communication
SWPS University in Warsaw
Warsaw, Poland 2008.09 - 2011.06
Skills
- Email correspondence
- Microsoft office suite proficiency
- Distribution management
- Retail operations
- Customer Service
- Order processing
- Workflow planning
- After sales service delivery
- After-sale service management
- Quality Control
- Reporting and documentation
- Staff training and development
- Health and Safety Compliance
- Interpersonal communication
- Teamwork
- Problem solving
Certification
- Driving Licence cat. B
- Fire Marshal Certificate
- First Aid Certificate
- Manual Handling Certificate
Languages
Polish
Native
English
Intermediate
Affiliations
- Sport (Gym), movies, theater
Timeline
Warehouse Operator
All LED Ltd.
2021.09 - Current
Warehouse Operative Overlabelling
The Delivery Group
2013.04 - 2021.09
Retail Assistant Manager
Lotos
2010.12 - 2013.04
Reception Administrator
Walbud – Design and Construction
2009.01 - 2010.12
Higher National Diploma - Journalism and Social Communication
SWPS University in Warsaw
2008.09 - 2011.06
Waitress assistant
Caffe Classico
2008.06 - 2009.01