Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Ewelina Chmiel

Luton,Bedfordshire

Summary

Sympatic person with extensive expertise in retail operations and distribution management. Demonstrates proficiency in the Microsoft Office suite and excels in email correspondence, order processing, and workflow planning. Committed to delivering exceptional customer service and after-sales support, with a strong focus on quality control and health and safety compliance. Holds certifications in fire marshal duties, first aid, and manual handling, enhancing workplace safety standards. Adept at staff training and development, fostering teamwork, and solving complex problems to drive operational efficiency. Possesses a category B driving licence, facilitating effective logistics management. Its versatility allows it to adapt to any type of work.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certificate

Work history

Warehouse Operator

All LED Ltd.
Luton, Bedfordshire
09.2021 - Current
  • Scanned, sorted, packed and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
  • Picked orders accurately, reducing instances of return or exchange.
  • Monitored quality control standards to maintain excellent service provision.
  • Updated computer systems with new stock data promptly after receipt of deliveries,.
  • Ensured smooth day-to-day operations in a fast-paced customer service environment.
  • Dealing with customers face-to-face
  • Verified contents of shipments against invoices for accuracy assurance.
  • Completed and submitted appropriate paperwork in timely manner.
  • Received deliveries and helped to coordinate storage.

Warehouse Operative Overlabelling

The Delivery Group
Luton, Bedfordshire
04.2013 - 09.2021
  • Inspected mails upon arrival, reported any discrepancies or damages.
  • Moving and Sorting Mail
  • Segregating different types of mail
  • Operating sorting machines
  • Sorting letters and packets manually
  • Following safety procedure
  • Prepared mails for timely dispatch and safe transportation.

Retail Assistant Manager

Lotos
Cracow, Poland
12.2010 - 04.2013
  • Managed inventory levels by implementing effective stock control measures.
  • Implemented promotional campaigns for increased product visibility.
  • Performed administrative duties; ensured efficiency in store operations.
  • Maintained high store standards for customer satisfaction.
  • Leading the team. Oversaw daily operations, ensuring smooth running of the retail floor.
  • Ensured compliance with health and safety regulations for a safe shopping environment.
  • Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.

Reception Administrator

Walbud – Design and Construction
Warsaw, Poland
01.2009 - 12.2010
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Scanning, photocopying and filing
  • Answering calls at reception
  • Taking messages
  • Booking meeting rooms
  • Maintaining the reception area

Waitress assistant

Caffe Classico
Warsaw, Poland
06.2008 - 01.2009
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Presented menus and shared information about available special items.
  • Increased order value by upselling sides, drinks and desserts.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Collaborated with team to provide efficient service during peak hours.
  • Verified completed orders and served guests at tables.
  • Prepared tables for guests and reset tables between customers.

Education

Higher National Diploma - Journalism and Social Communication

SWPS University in Warsaw
Warsaw, Poland
09.2008 - 06.2011

Skills

  • Email correspondence
  • Microsoft office suite proficiency
  • Distribution management
  • Retail operations
  • Customer Service
  • Order processing
  • Workflow planning
  • After sales service delivery
  • After-sale service management
  • Quality Control
  • Reporting and documentation
  • Staff training and development
  • Health and Safety Compliance
  • Interpersonal communication
  • Teamwork
  • Problem solving


Certification

  • Driving Licence cat. B
  • Fire Marshal Certificate
  • First Aid Certificate
  • Manual Handling Certificate

Languages

Polish
Native
English
Intermediate

Affiliations

  • Sport (Gym), movies, theater

Timeline

Warehouse Operator

All LED Ltd.
09.2021 - Current

Warehouse Operative Overlabelling

The Delivery Group
04.2013 - 09.2021

Retail Assistant Manager

Lotos
12.2010 - 04.2013

Reception Administrator

Walbud – Design and Construction
01.2009 - 12.2010

Higher National Diploma - Journalism and Social Communication

SWPS University in Warsaw
09.2008 - 06.2011

Waitress assistant

Caffe Classico
06.2008 - 01.2009

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Ewelina Chmiel