Ewelina Magdalena Blachuta
London,N/A
Summary
Versatile professional demonstrating strengths in leadership, event coordination, and team management. Adapts to changing demands through resource optimisation and strategic planning. Committed to delivering exceptional results and fostering a positive work environment across diverse operational settings.
Overview
21
21
years of professional experience
Work History
Operations Manger
Beronmoor LTD
London
08.2018 - Current
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Supported team objectives by taking on additional assignments to enhance overall productivity.
- Exhibited dedication and persistence to achieve operational goals and enhance efficiency.
- Trained and mentored employees to maximise team performance.
- Developed engaging performances tailored to audience interests, fostering community engagement.
- Kept up-to-date on the latest music trends by attending networking events, online research and listening to new music.
Hair Salon Manager
Feel Hairdressers Soho
london
06.2017 - 08.2018
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
- Managed all areas of salon operations and appearance to maintain aesthetics and quality standards.
- Placed product orders to ensure timely supply for operations. and monitored shelf stock to maintain consistent supply and inventory.
- Developed and implemented strategies for sales and customer service that expanded customer base and improved overall business performance.
General Manager
Fluid Movement, Whistling Shop On Warship Street
London
04.2015 - 05.2017
- Managed bar operations, overseeing stock levels, ordering supplies, and maintaining inventory accuracy.
- Led a team of bartenders and support staff, fostering a collaborative work environment.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Ran operations successfully according to industry best practices and owner standards.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
Bookings & Events Manger
The Winchester, Lodge Tavern, and Hoxley & Porter
London
04.2013 - 04.2015
- Managed all logistical aspects of events, from venue selection to transportation arrangements, ensuring smooth operations.
- Organised catering, venues and AV requirements for conferences.
- Negotiated costs with suppliers to maximise event budget.
- Planned and organised invites and participant registration.
- Consulted with clients to determine event requirements and assess package options.
- Sourced external service and resource suppliers to achieve exact client requirements.
- Coordinated decorations and accessories for parties, weddings and media events.
- Handled administrative requirements for events to manage contracts, payments and records.
- Tailored event content and activities to meet specific client objectives, delivering bespoke solutions for each project.
Duty Manger & Events Planner
Ellis Hospitality Group
New Zealand , Queenstown
04.2011 - 04.2013
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Implemented health and safety protocols, conducting regular checks to safeguard both staff and customers.
- Managed small and large scale events, conferences and seminars.
- Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
- Coordinated decorations and accessories for parties, weddings and media events.
- Sourced external service and resource suppliers to achieve exact client requirements.
- Planned and organised invites and participant registration.
- Assessed event success and uncovered opportunities for improvement through client feedback.
General Manger
The Lodge Tavern
London
12.2008 - 03.2011
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
- Built successful business culture focused on performance optimisation and goal attainment.
- Selected and mentored senior staff, creating successful leadership team.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
Receptionist
Sunset Vine & Mentorn Media
London
06.2007 - 10.2008
- Greeted guests and clients warmly, creating a welcoming atmosphere.
- Managed incoming telephone calls, accurately taking messages and relaying them to personnel for effective communication.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of the public.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Assisted guests with inquiries and requests to enhance their experience. with immediate, knowledgeable assistance for diverse needs.
Assistant & Relief Manger
Green King
London
07.2005 - 06.2008
- Oversaw bar operations, managing stock control, staff rostering, and upholding cleanliness standards.
- Delivered cross-department managerial support during managers' annual leave, ensuring seamless operational continuity.
- Led team of bartenders and support staff, promoting collaboration and teamwork.
- Addressed customer complaints with empathy and efficiency, maintaining a high level of satisfaction.
Education
A-Levels - Liceum Ogólnokształcące
College
Gdansk Poland01-2008
Skills
- Project management
- Financial management
- Resource allocation
- Team leadership
- Performance evaluation
- Strategic planning
- Process improvement
- Staff training
- Client relations
- Team leadership
- Relationship building
- Team leadership
Timeline
Operations Manger
Beronmoor LTD
08.2018 - Current
Hair Salon Manager
Feel Hairdressers Soho
06.2017 - 08.2018
General Manager
Fluid Movement, Whistling Shop On Warship Street
04.2015 - 05.2017
Bookings & Events Manger
The Winchester, Lodge Tavern, and Hoxley & Porter
04.2013 - 04.2015
Duty Manger & Events Planner
Ellis Hospitality Group
04.2011 - 04.2013
General Manger
The Lodge Tavern
12.2008 - 03.2011
Receptionist
Sunset Vine & Mentorn Media
06.2007 - 10.2008
Assistant & Relief Manger
Green King
07.2005 - 06.2008
A-Levels - Liceum Ogólnokształcące
College