Ewelina Anyszka
20 West Africa Grove Newport
Summary
I am enthusiastic, proactive and professional with a strong background in team management and operational excellence. Achieved significant improvements in team performance and service standards through effective training and development initiatives. Focused on enhancing customer satisfaction and protecting company assets. Demonstrates strong leadership skills and the ability to motivate others while maintaining high standards of service. Committed to continuous improvement and delivering exceptional results in fast-paced environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Public Area Supervisor
The Celtic Manor Resort
Newport
06.2021 - Current
- Managing and training public area team members to ensure their performance meets the required standard, achieving Employee of the Year Award in 2022.
- Conducted routine inspections of public areas, reception, spa and golf club to maintain high standards of cleanliness and safety.
- Coordinated with HR to recruit, train, and onboard new staff, strengthening team capabilities and ensuring seamless integration.
- Collaborated with leadership to develop and implement action plans safeguarding company assets and maximising profitability.
Chef de Partie
Frankie and Benny’s
Bristol
10.2018 - 03.2020
- Prepared great-tasting dishes in accordance with Frankie and Benny’s menu requirements, contributing to customer satisfaction.
- Produced food safely and hygienically, adhering to correct handling practices to minimise risk of contamination.
- Enforced health and safety standards for food storage, preparation and handling.
- Maintained clean and organised work areas throughout each shift, ensuring a safe and efficient cooking environment.
Shift Manager
McDonalds Restaurant
Bristol
01.2015 - 10.2018
- Ensured timely service from team, delivering excellent customer experiences and consistently exceeding expectations
- Providing effective communication, motivating the team while providing them with regular feedback.
- Demonstrated leadership by participating in team tasks, preparing drinks and delivering food to brand standards
- Assisted Business Manager with daily operations, supporting smooth workflow and team coordination
Crew Trainer
McDonalds Restaurant
Bristol
02.2013 - 01.2015
- Instructed new team members on correct procedures for all areas of operations.
- Maintained excellent customer satisfaction by ensuring employees provided excellent service.
- Worked alongside junior employees to improve performance, food safety and customer service.
Education
Master - Management of Tourism and Hospitality
Maritime University
Gdynia, Poland06-2009
Bachelor’s degree - Tourism Operation
Institute of Economy
Bydgoszcz, Poland06-2006
Skills
- Quality control
- Team management
- Leadership skills
- Communication skills
- Multitasking
- Microsoft Office
Certification
- Essential Supervisory Skills
- First Aid
- Mental Health Awareness
- CRAFT trainer award
Timeline
Public Area Supervisor
The Celtic Manor Resort
06.2021 - Current
Chef de Partie
Frankie and Benny’s
10.2018 - 03.2020
Shift Manager
McDonalds Restaurant
01.2015 - 10.2018
Crew Trainer
McDonalds Restaurant
02.2013 - 01.2015
Master - Management of Tourism and Hospitality
Maritime University
Bachelor’s degree - Tourism Operation
Institute of Economy