Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Ewan McIntosh

Edinburgh

Summary

Dedicated individual with strong communication and problem-solving skills, offering good foundation in customer interaction and support. Proficient in handling inquiries and resolving issues, creating positive customer relationships. Aiming to enhance customer satisfaction and work with a high standard of consistency.

Overview

5
5
years of professional experience

Work History

Customer services assistant

Sainsburys
Edinburgh
04.2023 - 09.2024
  • Front of house as cashier, providing customer care and ensuring a quick checkout experience
  • Took lots of extra hours during holiday season, when help was needed.
  • Maintained clean and organised workspace.
  • Assisted customers with enquiries to enhance their shopping experience.


Newspaper Delivery Person

Craiglockhart Post Office
Edinburgh
10.2020 - 07.2023
  • Completed punctual early morning loading of newspapers at distribution centre.
  • Provided excellent customer service to over 20 subscribers.
  • Constantly covered extra workloads with minimal issues.
  • Provided dependable delivery to designated delivery locations and accommodated special consumer requests.

Leaflet Distributor

The Dell Directory
Edinburgh
11.2019 - 07.2022
  • Delivered 500 magazines to residential customers on monthly basis throughout the Oxgangs area.
  • I had to organise time to do this between my studies and extra circular activities, as well as my daily morning paper round.
  • Planned routes and determined most efficient way to distribute magazines.

Education

Computing

Abertay University
Dundee
09.2024 -

Firrhill High School
Edinbrugh
09.2019 - 04.2024

Skills

  • Active Listening
  • Quality standards adherence
  • Customer relations
  • Teamwork and Collaboration
  • Excellent Communication
  • Critical Thinking
  • Cash handling
  • Challenge 25 compliance


Accomplishments

  • Obtained A level marks in 5 subjects at a Higher level
  • Member of a local Scouts group for three years, gaining numerous Badges across a wide range of skills and teamworking exercises
  • Successfully built and maintained a high end computer system myself from scratch.
  • Attended regular Tennis coaching sessions to improve my ability over the last 5 years, I now play with friends for leisure

References

References available upon request.

Timeline

Computing

Abertay University
09.2024 -

Customer services assistant

Sainsburys
04.2023 - 09.2024

Newspaper Delivery Person

Craiglockhart Post Office
10.2020 - 07.2023

Leaflet Distributor

The Dell Directory
11.2019 - 07.2022

Firrhill High School
09.2019 - 04.2024
Ewan McIntosh