Ewan Jackson
Chester
Summary
A 23-year-old Journalism and Media Studies graduate who has also completed a Master's in Sociology. An ambitious and hard-working individual looking for a position to gain experience, as well as to demonstrate versatility and a dedicated work-ethic. I also currently own my own sports writing website, where I publish regular content.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Work Placement
Radar PR
06.2024 - Current
- Assist with the completion of press releases and the drafting of articles
- Work closely with the company director to visit clients and draft content
- Management of social media channels and promoting content
Customer Service Advisor
Insurd
01.2025 - Current
- Manage customer enquiries over the phone and through e-mails
- Adjust insurance policies when changes to circumstances
- Validate documents
- Maintain customer files on Applied
- Manage direct debit agreements on Prem Fina and Close Brothers
Customer Team Member
Co-op Food
St David's Park, Flintshire
04.2024 - 12.2024
- Assisted customers on shop floor, locating items and operating the till
- Restocked shelves, facing up products, checking dates and verifying prices
- Responsible for the completion of online orders whilst still serving customers in the shop
- Also responsible for DPD and Amazon parcel drop off and collection
Customer Service Co-ordinator
Snowdonia Cheese Company
Deeside, Flintshire
11.2023 - 01.2024
- Handled customer support queries daily over the phone and through Replyco
- Advised customers on product details and delivery process.
- Provided feedback and reports to e-commerce on customer trends and patterns.
- Took payment for orders through SAGE pay.
Receptionist
P&A Group
Mold, Flintshire
09.2023 - 09.2023
- Organising bookings and file system.
- Customer service
Front of House
The Glynne Arms Restaurant
10.2018 - 05.2019
- Organising bookings and orders from tables, assisting with the making of food in the kitchen.
- Working in a fast-paced environment to ensure customer satisfaction
- Delivered front of house duties with warm and professional manner.
Library Assistant
Gladstone's Library
Hawarden, Flintshire
05.2019 - 09.2019
- Managing the distribution of books to customers.
- Maintaining the library through day-to-day cleaning and organisation.
- Assisted kitchen staff with food preparation and orders
Education
BA (Hons) Journalism and Media Studies -
Bangor University
09.2019 - 06.2022
MA Sociology -
Bangor University
09.2022 - 09.2023
A-Levels: History -A, English Language- A, Media Studies- A -
Hawarden High School
Skills
- Excellent communicator
- Knowledge of Word, Excel, PowerPoint (Microsoft Office)
- Proficient in Word Press
- Dedicated work ethic
- Literature analysis
- Proofreading and editing
Hobbies and Interests
Possess a love for sport, having played at county level in football and cricket at a younger age. Have represented my university competitively in front of crowds of over 1000 people in varsity football matches. Enjoy reading about sport which is reflected in my chosen dissertation topic as well as writing pieces for the social media for local football teams.
Timeline
Customer Service Advisor
Insurd
01.2025 - Current
Work Placement
Radar PR
06.2024 - Current
Customer Team Member
Co-op Food
04.2024 - 12.2024
Customer Service Co-ordinator
Snowdonia Cheese Company
11.2023 - 01.2024
Receptionist
P&A Group
09.2023 - 09.2023
MA Sociology -
Bangor University
09.2022 - 09.2023
BA (Hons) Journalism and Media Studies -
Bangor University
09.2019 - 06.2022
Library Assistant
Gladstone's Library
05.2019 - 09.2019
Front of House
The Glynne Arms Restaurant
10.2018 - 05.2019
A-Levels: History -A, English Language- A, Media Studies- A -
Hawarden High School
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