Ewan Campbell
Summary
Dynamic and adaptable customer experience and operations professional with a First-Class Honours in Acting and Performance and current study in English Literature and Creative Writing. Proven track record in high-pressure, customer-facing environments, with expertise in complaint resolution, stakeholder engagement, and operational efficiency. Adept at managing high-volume workloads across digital channels, with a calm, resourceful approach to challenges. Seeking to leverage transferable skills in a fast-paced, people-focused role where communication, strategy, and creativity are key.
Overview
7
7
years of professional experience
Work History
Customer Relations Advisor
Six Company
05.2024 - 05.2025
- Managed and resolved high-volume guest complaints across email and telephone channels, ensuring timely, brand-aligned resolutions with a focus on customer satisfaction and loyalty.
- Oversaw the social media presence and inboxes for 6+ high-profile venues daily, including flagship locations in London Fitzrovia, Canary Wharf, and Manchester Spring Gardens.
- Leveraged centralised tools such as Yumpingo, financial spreadsheets, complaint logs, and voucher platforms to streamline issue tracking and reporting.
- Collaborated directly with senior leadership, including the Customer Relations Director, to implement swift resolution strategies and drive continuous service improvement.
- Maintained detailed daily reports and action logs, supporting data-led decision-making and service excellence.
Receptionist & Event Assistant
Brig O' Doon House Hotel
06.2022 - 01.2024
- Provided frontline administrative support to the Wedding & Events team, including diary management, invoice tracking, and financial reconciliation.
- Assisted in the planning and execution of premium events, delivering tailored support to VIP guests and wedding parties to ensure a seamless experience.
- Led venue show rounds and client consultations, representing the venue with professionalism and warmth.
- Played a key role in day-of event coordination, managing logistics and client expectations under pressure.
Receptionist
The Ivy Collection
06.2019 - 09.2020
- Delivered a high-calibre guest experience aligned with brand values of "Effortless Glamour for Every Occasion".
- Handled guest communications in-person and via phone, managing table allocations and booking systems to maximise efficiency.
- Proactively resolved customer complaints with empathy and tact, consistently contributing to positive review scores and repeat business.
Stylist & Sales Associate
Allsaints
03.2018 - 05.2019
- Delivered personalised styling advice and elevated customer service in a fast-paced retail environment.
- Exceeded sales targets through confident up-selling and product knowledge, fostering long-term customer relationships.
- Maintained high merchandising standards and supported inventory control for flagship location.
Education
Bachelor of Arts - English Literature and Creative Writing (Part Time)
The Open University
10.2024 -
Bachelor of Arts - Acting and Performance
Queen Margaret University
09.2020 - 05.2022
Timeline
Bachelor of Arts - English Literature and Creative Writing (Part Time)
The Open University
10.2024 -
Customer Relations Advisor
Six Company
05.2024 - 05.2025
Receptionist & Event Assistant
Brig O' Doon House Hotel
06.2022 - 01.2024
Bachelor of Arts - Acting and Performance
Queen Margaret University
09.2020 - 05.2022
Receptionist
The Ivy Collection
06.2019 - 09.2020
Stylist & Sales Associate
Allsaints
03.2018 - 05.2019
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