ewa zayed
Summary
I have started to work in AXA health in 2008, I have very extensive experience to be in frontline Customer Service Advisor and as well as Claims advisor. I am a Senior advisor in UK claims. Recent experience in Specialist fees and Contracting team helped to developed additional skills which I believe will be useful in the role whch I am applying for,.
Overview
17
17
years of professional experience
Work history
Specialist Contracting and Fee Advisor
Axa PPP Healthcare
Royal Tunbridge Wells, Kent
06.2023 - 02.2025
- Negotiating contracts with providers
- Reviewing pre-operative information to establish if it is eligible for an uplift
- Reviewing post-operative documentation to establish if it is eligible for an uplift
- Contacting providers regarding cap2 shortfalls
- Referring some cases to provider audit
- Dealing with provide complaints
- Dealing with coding and p referencing queries
- managing my workload in timely manner
- Provider management experience
- And extensive Membership experience
UK Claims Advisor
Axa PPP Healthcare
Royal Tunbridge Wells, Kent
04.2012 - 06.2023
- Provided support through the entire claim lifecycle resulting in high client satisfaction rates.
- Displayed patience and empathy towards distressed clients during difficult times.
- Utilised company database tools proficiently for tracking and managing claims efficiently.
- Adhered strictly to data protection laws whilst handling sensitive client information.
- Facilitated communication between parties involved in the claim to expedite resolution.
- Collaborated with other departments for seamless claim management.
- Resolved escalated issues with strategic problem-solving techniques.
Customer service advisor
Axa PPP Healthcare
TunbriDge Wells
03.2008 - 04.2012
- Built rapport with clients through empathetic handling of concerns.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Enhanced brand loyalty, provided excellent service at all times.
- Dealt with member's authorisation process to make sure they are happy at the end of the a call and understood their plan and what it covers
- Liaised with internal departments to resolve the concerns raised by the members
- Managed my time in efficient manner to make sure I answer the calls of our memembers
Timeline
Specialist Contracting and Fee Advisor
Axa PPP Healthcare
06.2023 - 02.2025
UK Claims Advisor
Axa PPP Healthcare
04.2012 - 06.2023
Customer service advisor
Axa PPP Healthcare
03.2008 - 04.2012
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