Ewa Panek
Northampton
Summary
Responsible and dedicated customer service team member with proven
multitasking and organisational skills. Proficient in operating in
fast-paced environment to coordinate paperwork, process payment and
complete orders. Proactively manage shipments and coordinate
deliveries with strong attention to detail and systematic approach.
Polite and professional person with strong communication and
multitasking skills. Experienced in resolving customer complaints within
company guidelines and using own initiative. Implements customer
follow-up to uphold service standards and guarantee customer
satisfaction. Offering strong background in kitchen safety, food preparation, and time management. Knowledgeable about maintaining cleanliness standards and working collaboratively in team environment.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
School cook
Kingswood Education Catering
Hartwell, Northamptonshire
2024.09 - Current
- Complied with all health and safety regulations to maintain a safe kitchen environment.
- Collaborated with school staff to accommodate dietary requirements of students.
- Maintained high standards of cleanliness for safer food preparation.
- Assisted in ordering supplies and ingredients, ensuring smooth operation of the kitchen.
- Managed inventory control effectively reducing food waste significantly.
Administration and Freight Forwarder Assistant
Euro Center
Wola Dalsza
2020.08 - 2022.12
- Generated and distributing invoices.
- Improved client satisfaction by ensuring wellbeing of all non-company drivers was catered for whilst on site
- Prepared bills of lading, invoices and shipping documents for shipments.
- Ordering and distribution of staff uniforms.
Customer Service Specialist
Cyfrowa Foto
Zaczernie
2019.10 - 2020.04
- Proactively directed customers to photo port locations and assisted with orders to increase product sales.
- Audited customer print orders to ensure specifications selected resulted in high quality prints
- Utilised diplomatic communication to suit customer needs, enhance understanding and built positive rapport.
- Responded to customer enquiries via company live chat system.
- Promoted in-house to lead customer support for the British market
Administration and Secretarial Service Specialist
Cyfrowa Foto
Zaczernie
2019.01 - 2019.10
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Received and screened high-volume internal and external communications, calls and email.
- Sorted and distributed business correspondence to correct department or staff member.
- Provided printing, photocopying scanning support to colleagues.
Production Worker
Cyfrowa Foto
Zaczernie
2018.11 - 2018.12
- Produced USB photo sticks to defined standards, consistently adhering to process controls to maintain quality.
- Maintained high levels of organisation and cleanliness for clear and safe working environment.
- Followed assembly instructions to accurately complete jobs.
- Inspected finished products for quality and adherence to specifications.
Catering Service Assistant
Credit Suisse
London
2008.09 - 2014.10
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Utilise cleaning materials as directed, adhering strictly to COSHH requirements for safe usage.
- Maintained impeccable cleanliness of food preparation areas and equipment for continued health and safety compliance.
Catering Service Assistant
Goldman Sachs
London
2007.11 - 2008.09
- Cultivated immaculate presentation, verifying food was fresh, rotated and replenished throughout shift.
- Facilitated smooth dining experience, monitoring serving stations to guarantee optimal food availability.
- Ensured seamless transition between events by properly restoring and restocking items for following service.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced environments.
Housekeeper
Jurys Inn Great Russell Street Hotel
London
2007.04 - 2007.11
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Delivered faultless cleanliness standards and exceptional guest care.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
Receptionist
Kliczków Castle
Kliczków
2006.09 - 2006.11
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
Education
Tourism Managment
Prywatna Wyzsza Szkola Zawodowa
Gizycko, Poland 2003.09 - 2006.06
Skills
- Strong verbal communication
- Attention to details
- Community activities
- Compassionate client care
- Stock control knowledge
- Cleanliness maintenance
- Ordering supplies
- Nutritional awareness
Timeline
School cook
Kingswood Education Catering
2024.09 - Current
Administration and Freight Forwarder Assistant
Euro Center
2020.08 - 2022.12
Customer Service Specialist
Cyfrowa Foto
2019.10 - 2020.04
Administration and Secretarial Service Specialist
Cyfrowa Foto
2019.01 - 2019.10
Production Worker
Cyfrowa Foto
2018.11 - 2018.12
Catering Service Assistant
Credit Suisse
2008.09 - 2014.10
Catering Service Assistant
Goldman Sachs
2007.11 - 2008.09
Housekeeper
Jurys Inn Great Russell Street Hotel
2007.04 - 2007.11
Receptionist
Kliczków Castle
2006.09 - 2006.11
Tourism Managment
Prywatna Wyzsza Szkola Zawodowa
2003.09 - 2006.06