Ewa Guz
Crawley
Summary
Accomplished professional with expertise in communication, problem solving, and time management. Demonstrated proficiency in people management, recruitment, and training and development. Adept at performance management and fostering positive employee relations. Committed to leveraging skills to drive organisational success and enhance team performance.
Ambitious and proactive, with proven ability to lead teams and manage resources effectively. Demonstrates excellent communication and problem-solving skills, ensuring smooth operations and customer satisfaction. Ready to drive operational excellence in HR role.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Store Manager
Costa Coffee
Horsham
11.2010 - Current
- Oversee HR responsibilities including hiring, performance management, scheduling, and conducting regular training to enhance staff skills and customer service.
- Served as Area Champion for HR and Employee Relations, handling investigations, conducting disciplinary meetings, and ensuring fair and consistent application of policies.
- Successfully managed operations in 4 different Costa Coffee stores, adapting to each location’s unique customer base and challenges to deliver consistently high standards.
- Currently lead, train, and motivate team of 12 employees, fostering positive working environment.
- Manage budgets, plan finances, and allocate resources to optimise store performance and profitability.
- Perform in store audits and ensure health and safety compliance, achieving top audit scores.
- Ranked twice among top of 100 Costa Coffee managers in UK, recognised for exceptional leadership and awarded trip to Italy.
Costa Department Manager
Moto Hospitality
Pease Pottage
09.2009 - 07.2010
- Led operational management and strategic development of new Costa department within busy motorway service station, achieving business objectives.
- Forecasted resources and budgets, monitored KPI’s, and controlled costs to keep business on track.
- Managed, trained, and developed cross-functional team to meet business goals and maximise individual potential.
- Enforced company policies to ensure compliance with regulations and standards.
- Addressed complex customer requests and complaints, maintaining high professionalism.
- Oversaw HR tasks including recruitment, performance reviews, training, and disciplinary actions.
- Ensured accurate and efficient completion of all business administration.
- Analysed performance data, creating reports and recommendations for senior management and stakeholders.
Assistant Manager
Costa Coffee
Crawley
09.2007 - 09.2009
- Provided comprehensive support to the coffee shop manager, ensuring smooth operations.
- Supervised and trained staff, managing HR tasks like recruitment and performance reviews to uphold service standards.
- Conducted stock checks and managed ordering to maintain optimal product availability.
- Conducted in-store audits, enforced health & safety procedures, investigated incidents, and prepared business reports.
- Achieved 100% mystery shopper scores, earning a reward trip to Alton Towers.
Logistics and sales administrator
Materne Poland
Lopatki, Poland
09.2001 - 08.2007
- Responsible for delivering expert advice and guidance to customers on a wide range of products and services.
- Accountable for the accurate and efficient processing of orders, setting up customer accounts, preparing invoices and coordinating deliveries.
Education
CIPD Level 5 Associate Diploma in People Management - People Management
ICS Learn
UK 09.2022 - 08.2024
Bachelor of Arts - Environmental Protection
University of Ecology
Poland 10.1999 - 05.2001
Skills
- Communication
- Problem solving
- Time management
- People management
- Recruitment
- Training and development
- Performance management
- Employee relation
Languages
English
Fluent
Polish
Native
Certification
CIPD level 5 Associate Diploma in People Management
References
References available upon request.
Timeline
CIPD Level 5 Associate Diploma in People Management - People Management
ICS Learn
09.2022 - 08.2024
Store Manager
Costa Coffee
11.2010 - Current
Costa Department Manager
Moto Hospitality
09.2009 - 07.2010
Assistant Manager
Costa Coffee
09.2007 - 09.2009
Logistics and sales administrator
Materne Poland
09.2001 - 08.2007
Bachelor of Arts - Environmental Protection
University of Ecology
10.1999 - 05.2001
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