Evvy Waldock

• Ordering and Stocktaking using EPOS - familiar with excel and EPOS.
• Taking customer orders and delivering them fast and satisfactory service.
• Taking decisions based off company rules and regulations.
• Dealing with emails regarding updates on the company, products and customer requests and orders.
• Solving a series of problems for customers and team members in the best of my ability.
• Duty of care - ensuring all customers are safe, and always attended to and encouraging staff morale.
• Basic health and safety
• Basic food safety
• Managing queues for efficiency.
• Updated pricing and promotions to fulfill store goals.
• Performed risk assessments and security checks to comply with health and safety legislation.
• Designed attractive window and floor merchandise displays to increase daily footfall.
• Facilitated smooth store operations, performing daily opening and closing functions, including stock counting, cleaning, cashing up, banking and closing the doors with keys.
• Resolved complaints to achieve full customer satisfaction.
• Produced in-store videos and content to support company marketing campaigns.
• Led high-performing teams of 6+ staff to achieve sales targets.
• Trained team to upsell products and navigate EPOS systems.
• Delegated tasks to team members according to strengths to maximise sales opportunities.
• Trained and supervised 4+ team members, building and maintaining strong sales teams to maximise results.
• Motivated staff to consistently achieve sales targets.
• Assisted the Shop Manager with recruitment and induction processes of new staff members, ensuring thorough onboarding and ongoing training was provided.
• Oversaw store costs and overheads to achieve efficiencies.
• Redesigned store layouts to improve customer flow, maximizing footfall opportunities.
• Managed stock levels to maximise sales opportunities.

Thoroughly trained alongside the General Manager in succession of becoming a supervisor during this period.

I was being assigned supervisory tasks and learning new skills as acquired in my new current role.

This job still applies and is required in my current job as Shop Supervisor:

• Kept dining and service areas spotlessly clean for continued customer satisfaction.
• Balanced needs of multiple customers simultaneously, reducing average waiting times.
• Maintained positive environments for customers and staff with enthusiastic can-do attitude.
• Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
• Handled cash and card payments promptly and precisely, maintaining accurate financial records.
• Welcomed customers with a smile, providing attentive service from arrival to departure.
• Processed food orders with strict attention to detail, communicating customer needs with kitchen staff to meet exact requirements.
• Rotated stock with first-in, first-out methods to ensure strong food safety, hygiene and quality.
• Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.

This job still applies and is required in my current job responsibilities as Shop Supervisor.

• Maintained high standards of warehouse organization, accurately reading labels to distribute and store stock according to specifications.
• Developed improved picking techniques, achieving 96% item fulfillment rate.
• Loaded and unloaded the van and applying safe loading techniques to prevent stock damage.
• Picked and packed 200 items+ per 30 minutes and a maximum of 45 minutes.
• Safely moved and stored stock to protect company assets.
• Kept clean working area, reporting any issues to management.
• Processed orders using handheld scanners with speed and precision.

Home and Leisure Assistant (Day shifts and Night Shifts)

• Updated product labeling and promotional pricing.
• Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
• Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
• Maintained impeccably high standards store presentation and hygiene through cleaning.
• Seasonal Changes - using plans, printing labels, collecting products, cleaning and moving shelves.
• Worked energetically to maintain efficient operations during peak trading hours.
• Provided excellent sales services by offering bespoke product advice to meet exact customers needs.