Evija Romanova
Surrey
Summary
Personable, caring and highly organised professional with experience across customer service, healthcare, research and patient care. Currently responsible for delivering an exceptional customer experience as a Customer Experience Host at Leightons Opticians, with a high level of professionalism, empathy and attention to detail. Experienced in working with people from a wide range of backgrounds, managing competing priorities and remaining calm and attentive in demanding situations.
Academic background includes a Bachelor's degree in Applied Medical Sciences and a Master's degree in Global Health and Development from UCL. Research experience has developed a strong understanding of following strict protocols, maintaining accurate records, handling sensitive information and working safely and methodically. Two years of domiciliary care experience further strengthened communication, compassion, responsibility and the ability to respond appropriately to individual needs.
Now seeking to bring a strong service mindset, professionalism, reliability and genuine care for people to a Cabin Crew role with British Airways.
Overview
7
7
years of professional experience
Work history
Optical and Hearing Assistant
Leightons Opticians and Hearing Care
Addlestone, Surrey
2025.02 - Current
- Delivering a welcoming, professional and personalised customer experience, ensuring customers feel listened to, supported and well cared for throughout their visit.
- Building rapport with customers from a wide range of backgrounds and adapting communication with respect to individual needs, demonstrating patience, empathy and professionalism.
- Taking responsibility for customer experience within the practice, coordinating the appointments and managing customer interactions and day-to-day activities efficiently.
- Managing administrative tasks accurately, maintaining attention to detail while handling multiple priorities in a busy customer-facing environment.
- Efficiently handling verbal and written enquiries and resolving customer concerns, consistently ensuring excellent patient care and clear verbal and written communication.
- Remaining solution-focused when dealing with busy periods, unexpected situations or customer concerns.
- Maintaining professional standards and following relevant procedures and guidance to ensure customers receive safe and appropriate support.
- Managing stock and building rapport with the suppliers and sales representatives.
Healthcare Assistant
Bluebird Care
London
2021.01 - 2024.10
- Effectively collaborated with interdisciplinary healthcare teams to improve the quality of customer care
- Provided dignified care for people living with dementia, autoimmune disorders and other medical conditions
- Maintained customer privacy and confidentiality
- Documented customer information in an electronic health record
- Completed regular CPR, dementia and safeguarding training
Research Assistant
University College London
London
2019.09 - 2020.08
- Worked in a laboratory environment requiring strict adherence to protocols, safety procedures and established working practices.
- Liaised with medical professionals and research team members to streamline research processes, and regularly presented findings in team meetings.
- Followed detailed experimental procedures accurately and consistently, demonstrating strong attention to detail and reliability.
- Maintained accurate records and carried out data entry and documentation with a high level of accuracy.
- Organised experimental work and managed multiple tasks while meeting deadlines.
Education
Master of Science - Global Health and Development
University College London
London 9 2023 - 9 2024
Bachelor of Science - Applied Medical Sciences
University College London
London 9 2017 - 8 2020
Skills
Exceptional customer service and care
Communication and interpersonal skills
Working calmly under pressure
Supporting vulnerable customers
Safety awareness and compliance
Following strict procedures and protocols
Attention to detail
Organisation and time management
Managing competing priorities under pressure
Teamwork
Problem solving
Administrative skills
Creating positive customer experiences
Languages: English, Russian, Latvian, German (basic conversational)
References
References available on request
Volunteering
University College Hospital, Ward Volunteer, London
Timeline
Optical and Hearing Assistant
Leightons Opticians and Hearing Care
2025.02 - Current
Healthcare Assistant
Bluebird Care
2021.01 - 2024.10
Research Assistant
University College London
2019.09 - 2020.08
Bachelor of Science - Applied Medical Sciences
University College London
9 2017 - 8 2020
Master of Science - Global Health and Development
University College London
9 2023 - 9 2024