Evie Welsh

Provide administrative service within the division of surgery. Duties are to plan, organise, direct and co ordinate the work of the dental department. Ability to work alone and part of a team. Use confidence and my own initiative to carry out the duties to make a positive contribution to the organisation also the consultant and my team in a efficient and effective manner. I provide a confident professional service to all patients and their family members supporting them through their pathway of care and following patient confidentiality at al times. Adhering by trust policies and procedures. Screened telephone calls and forwarded to appropriate departments. Maintained accurate and up-to-date databases containing confidential information. Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets. Answered and directed calls using multi-line switchboard. Addressed inquiries and responded via email or telephone follow-up. Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events. Created, indexed and maintained client binders. Check Power BI report and action letters. Book & cancel appointments. Action comments from consultants. Eppf - check daily for pathway to be signed. Rtt - referral to treatment / make sure patients are seen within departments 18 & 52 week target.

Welcoming patients/parents. Making sure to meet every child and parents needs by helping them as we are their first point of call. Booking patients into there clinic appointments. Answering calls for enquires from parents/GP's /police/walk in center's. Provided clerical support to company employees, including copying, faxing and file management. Delivered front of house duties with warm and professional manner. Kept reception area clean and neat to give visitors positive impression of the company. Reduced waiting times through effective time and resource management. Making Gp appointments for patients to attend in our department & G3. Keep up to date with the tracker and Cas card's Undoing admission's and admitting threw patient transfers. Log referrals for clinic appointments Send UTI letters & appointments off in post to Gp Dealing with difficult situations surrounding patients and parents ,ensuring the safety of each individual during their stay within the department. On night shifts when working by myself I'm responsible for making sure I stay on top of all the work and booking the patients in and staying alert throughout the night shift to get everything done to the best of my ability and staying calm when the department does become busy Update on my 7am shift the consultants on take for the day. I book appointments and make referrals on Meditech for hand frac/frac clinics, ed redressing clinic, urgent dermatology, ed gp clinics, early bird plas clinic Updated patient charts to maintain accurate and up-to-date files.