Evie-Mae Hewitt - Smith

. Bartender (part-time)

• Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Collaborated with team members to provide seamless service during busy periods.
• Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
• Checked identification of customers to ensure legal drinking age compliance.
• Handled cash transactions securely minimising risk of theft or fraud.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Communicated clearly with kitchen staff for seamless coordination of food orders.
• Welcomed guests with friendly conversation and fun atmosphere.
• Completed end-of-day cleanup to reset bar for next day.

• Exhibited knowledge of various coffee blends for enhanced customer experience.
• Promoted seasonal beverages effectively increasing their uptake.
• Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
• Provided a welcoming atmosphere to customers, promoting return visits
• Managed high volume orders during peak hours maintaining quality of service.
• Assisted in inventory control measures for effective stock management.
• Performed cash handling duties accurately to maintain financial integrity.
• Maintained cleanliness of the café area whilst preparing orders.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Increased order value by upselling sides, drinks and desserts.
• Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.

• Worked every Christmas season from November 2019 – December 2023
• I worked at Lancaster on ice as a seasonal event worker every winter since 2019. My first role was Working in the skate exchange where I would swap the customers shoes for skates.
• The following year alongside working on the exchange I would train the new starters. When it came to the training aspects of the job, I would explain how we are required to talk to customers using a polite and welcoming attitude to ensure that the customers would have a great experience from start to finish.
• The year after I was asked to work in the box office as well as working in the skate exchange which I was more than happy to do. This job role included booking people in for sessions whether that was in person or over the phone, taking payments and handling money, issuing tickets and helping solve solutions for customers' needs and demands.
• Over the years I worked at the establishment on some of our busiest days (Christmas eve and New Year's Eve) I would be asked to supervise the team on the skate exchange to avoid as many difficulties and issues as possible. I would give clear direction to both the staff and to customers and dealt with problems that occurred over the day.
• Coordinated with other supervisors to maintain consistency across shifts.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Trained new hires and set up mentoring relationships to drive team performance.

• Delivered meals swiftly, contributing to positive dining experience for guests.
• Enhanced customer service by promptly taking orders and delivering food.
• Helped seat guests upon arrival, leading to a welcoming atmosphere.
• Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
• Followed health regulations whilst handling food, promoting safe practices.
• Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
• Assisted head waitress with large party coordination, aiding in smooth function.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Arranged tables and set up linens and silverware in preparation for guests.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Polished glasses and cutlery to pristine standards.

• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Ordered and stocked beverage supplies, maintained availability of popular drinks.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Verified completed orders and served guests at tables.
• Increased order value by upselling sides, drinks and desserts.
• Advised on food and drink choices based on customer preferences.