Evie Longbottom

Job details: I work on self scan checkouts in a busy environment, I am also multi-skilled between multiple departments and often support where needed for example immediacy channels such as online orders like Uber, Just Eat and Deliveroo.

Responsibilities: I have operated and supervised self scan checkouts in a busy and sometimes stressful environment, assisted customers with age restrictions and payment issues. I have the duty to prevent theft and misuse as well ensuring to handle cash transactions accurately enhancing trust between business and customers. I must deliver fast effective customer service to maintain a steady flow and happy customers ensuring to support colleagues when needed, resolve technical issues, ensure I am complying to licensing laws and company procedures such as challenge 25. Knowing how to handle customer complaints calmly and what action to take. Ensuring that the work space is clean, safe and every thing is fully operational. One of the main responsibilities in customer service is ensuring to create a nice work environment to be in by getting along with colleagues, helping out and being there when needed, as well as doing the same with customers and ensuring to give the best shopping experiencing by being friendly, polite and efficient by being confident.

Achievements: Built-up a lot of confidence, improved on customer service skills, become a lot more comfortable with working by myself and resolving issues independently as well as working in a team knowing how to voice opinions and communicate effectively. Learning how to handle certain situations when it comes down to dealing with the public, and ensuring to handle it in the best way possible, trying to keep the customer happy with good customer assistance. Having a positive impact on a customers day and standing out by being polite and friendly, allowing them to have a good experience whilst shopping with us. I have also created strong bonds with colleagues in the work place, making going to work comfortable and making sure you can have a nice time whilst being there.

Job details: Working strongly along side colleagues and members of the public, caring for cats from all backgrounds with different needs and requirements. This includes including health checks, spot cleans, deep cleans, feeding, monitoring, socialising, giving medications and treatments and testing for illnesses and diseases. There are also other jobs on sight such as stock management, laundry, washing up, cleaning of equipment and paperwork/monitoring.

Responsibilities: One of the main responsibilities is providing daily care for cats, this includes feeding, cleaning, monitoring their health and behaviour and showing them companionship. In an environment like this maintaining high cleanliness and hygiene is very important, this includes pen cleans, cleaning appliances, food bowls and any health equipment. Being aware or different temperaments, breeds, diseases and requirements. Needing to carry out health checks on cats and understanding problems which could be present within the industry you are working in. Supporting the cats and socialising with them, getting them ready for when they are adopted. Knowing how to handle the cats correctly, safely and confidently, this can be challenging due to different behaviours and temperaments. Being able to communicate confidently and clearly to customers, providing them information and helping them with anything they went to know. Along side hands on experience with the animals, you must be able to carry out general jobs such as stock management, laundry and basic administration. In a job like this you must be able to communicate and work effectively in a team as well as following instructions to ensure that the welfare of the animals is being met at all times.

Achievements: From working here I have learnt a lot about the rescue industry as I have been in that environment and also had some hand on experience with some jobs carried out in the rescue. I have learnt more about animal medications and diseases which are common, as well as learning how to deal with this and what action must be taken. Effectively being able to carry out tasks on my own confidently such as feeding all different cats and learning about different dietary requirements, learning how to carry out full cleaning procedures such as spot cleans and deep cleans also learning how to effectively carry out health checks on a range of cats and being able to identify any concerns that arise and knowing how to treat and test for them. I have also learnt a lot more about cat temperaments as well as actually being able to deal with them in person and knowing how to navigate and help that cat in the best possible way. I have learnt and applied new skills to tasks improving efficiency and making sure they have been done to the best they can. I have demonstrated respect, friendliness and willingness to help when or wherever needed, and have learnt how to deal with tough, challenging or emotion situations and even though it can be tough, mentally knowing and understanding what your doing is the best for the animals.