Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Evie Harris

London,ENG

Summary

A highly motivated and adaptable client experience professional with over 7 years combined experience in customer service, hospitality and operational support. Most recently played a pivotal role in opening and running the Landmark Space flagship at Wogan House, enhancing member satisfaction, managing client relationships and ensuring seamless day-to-day operations, while transforming a vision into a high-end, luxury workspace. Competent at balancing front of house service excellence with behind-the-scenes logistics, vendor coordination and event execution. Thrives in fast-paced environments where attention to detail and people-focused service is key.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Temporary Receptionist

Howard De Walden Estate
03.2025 - 05.2025
  • Greet and welcome visitors in a friendly and professional manner
  • General housekeeping of the clinic, including keeping the waiting area tidy and stocked with refreshments
  • Maintained accurate logs of visitor entries for security purposes.
  • Upheld confidentiality with sensitive information handling procedures.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Handled appointment scheduling to ensure smooth daily operations.

Assistant Manager

Flamingo Cafè
08.2024 - 05.2025
  • Ensure compliance with hygiene, safety and operational procedures.
  • Manage front-of-house operations, ensuring smooth transitions between shifts, high turnover, and fast service during peak hours.
  • Delegated tasks to team members efficiently improving overall productivity and coordinated between kitchen staff and servers during peak hours, ensuring seamless service.
  • Incorporated feedback from customers into menu adjustments enhancing overall experience.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.

Client Experience Assistant

Landmark Space
10.2024 - 03.2025
  • Developed a keen eye for identifying and addressing potential issues before they arise, ensuring an uninterrupted client experience. Playing an integral role in elevating the overall office environment by ensuring all amenities and facilities were operational, tidy, and efficiently maintained. Conducted daily walkthroughs and proactively identified operational improvements, ensuring top-tier presentation and functionality across the site.
  • Managed a range of client-facing duties, from overseeing memorable first impressions with contractors and visitors to delivering prompt solutions to challenges.
  • Cultivated meaningful personalised relationships with clients, serving as the main point of contact for all inquiries, requests and feedback.
  • Demonstrated the ability to manage multiple tasks at once, ensuring that all communications were clear, timely, and professional, creating a welcoming atmosphere for clients and visitors.
  • Took ownership of the back-to-back meeting room preparation, ensuring that spaces were fully equipped and optimised for client needs. To deliver smooth meeting room turnarounds and event setup, including catering and AV, aligned with client expectations.
  • Coordinated all catering requirements, including client breakfasts, ensuring seamless delivery of services and high standards of presentation.
  • Actively responsible for the safety and well-being of all building occupants, with specialised training in emergency response protocols, including evacuation procedures.
  • Trained in emergency first aid
  • Proactively contributed to process improvements within Wogan House, identifying opportunities for operational efficiencies that have benefited both client satisfaction and the internal team.
  • Coordinated with vendors for maintenance, cleaning, and catering, maintaining high-quality service and health/safety standards.

Barista & Waitress

Café Air LTD
03.2024 - 07.2024
  • Consistently delivered superior customer service maintaining a 5-star rating on Google Reviews.

Shop Assistant

B. Curtis & Partners
06.2021 - 03.2024
  • Managed orders for local businesses with meticulous attention to detail, ensuring accuracy and efficiency.
  • Designed eye-catching product displays which elevated customer experience and drove increased sales.
  • Assisted in inventory counts, maintaining accurate records.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
  • Trained new staff members in shop operation protocols, improving efficiency and consistency in service delivery.
  • Cultivated strong relationships with regular customers through personalised service.

Seasonal Supermarket Assistant

Waitrose & Partners
11.2023 - 01.2024
  • Worked closely as a team to ensure seamless shop floor operations, delivering knowledgeable, friendly service that supported Waitrose's premium brand reputation.

Sales Associate & Food Handler

Golden Dragon
02.2023 - 11.2023
  • Balanced fast-paced sales and service duties while resolving customer complaints effectively.
  • Ensured store cleanliness for a welcoming shopping environment.
  • Adhered strictly to personal grooming standards set by restaurant policy maintaining professional image.
  • Demonstrated resilience under pressure, ensuring timely food delivery during peak hours.

Admin Intern

International General Insurance (IGI)
07.2023 - 07.2023
  • Processed expense reports using excel and managed VIP client reception services.

Young Professional's Summer Work Experience Event

07.2023 - 07.2023
  • Attended and engaged with inspiring keynote presentations across various job sectors, inquiring about daily responsibilities as well as networking with major companies including Magic Circle law firm ‘Linklaters' gaining insight into future career opportunities.

Banquet Waitress

ARC Hospitality Recruitment
10.2022 - 01.2023
  • Trained and mentored new staff to replicate high service standards.
  • Expertly anticipated and addressed guests' needs to enhance their overall experience.
  • Coordinated seat arrangements according to event plans.
  • Performed pre-event checks to avoid mishaps during functions.
  • Helped coordinate large-scale events, ensuring smooth operation.

Work Shadowing

McGuireWoods
08.2022 - 08.2022
  • Shadowed the preparation of annual accounts, ensuring transparency and accountability in financial reporting.
  • Saw how to streamline expenditure management processes resulting in cost efficiencies.

Education

A-level - Law, Psychology, Biology

Mayflower High School Sixth Form
Essex
09.2024

Level 2 Award - Food Safety for Catering

The Safer Food Group
Essex
07.2023

MOOC - Depression: A Compassionate View

University of Derby
Essex

9 GCSEs - Grades 5-8, Level 2 distinctionBTEC music

Mayflower High School
Essex
06.2022

Skills

  • Client Relations & Satisfaction
  • Emergency first aid
  • Operations & Vendor Coordination
  • Sales Support & Lead Conversion
  • Office & Event Management
  • Facilities Management & Walkthroughs
  • Communication & Interpersonal Skills
  • Emergency Protocol & Health & Safety Compliance
  • Microsoft Office
  • Excel

Accomplishments

Line manager - Landmark Space

"Working with Evie has been an absolute pleasure. She consistently demonstrated exceptional commitment and professionalism in every aspect of her role. Evie has a natural ability to connect with clients; she is always warm, attentive, and proactive, making her an invaluable ambassador for the team. She regularly took the initiative, stepping up without being asked and always looking for ways to improve outcomes. Evie went the extra mile time and again, and her dedication and reliability made her a standout team member. I wholeheartedly recommend her for any role that values initiative, client service, and a strong work ethic."


Sixth form council member - Contributed to school improvements and student life


School open evening guide - Represented school values to prospective students and families


Finalist - Jack Petchey 'Speak out challenge'


Charity fundraising - Completed 'Race for life' for Cancer Research


Self-taught DJ - Performed at local events and parties


Certification

Emergency first aid at work qualification

References

References available upon request.

Timeline

Temporary Receptionist

Howard De Walden Estate
03.2025 - 05.2025

Client Experience Assistant

Landmark Space
10.2024 - 03.2025

Assistant Manager

Flamingo Cafè
08.2024 - 05.2025

Barista & Waitress

Café Air LTD
03.2024 - 07.2024

Seasonal Supermarket Assistant

Waitrose & Partners
11.2023 - 01.2024

Admin Intern

International General Insurance (IGI)
07.2023 - 07.2023

Young Professional's Summer Work Experience Event

07.2023 - 07.2023

Sales Associate & Food Handler

Golden Dragon
02.2023 - 11.2023

Banquet Waitress

ARC Hospitality Recruitment
10.2022 - 01.2023

Work Shadowing

McGuireWoods
08.2022 - 08.2022

Shop Assistant

B. Curtis & Partners
06.2021 - 03.2024

A-level - Law, Psychology, Biology

Mayflower High School Sixth Form

Level 2 Award - Food Safety for Catering

The Safer Food Group

MOOC - Depression: A Compassionate View

University of Derby

9 GCSEs - Grades 5-8, Level 2 distinctionBTEC music

Mayflower High School
Evie Harris