Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

Evie Castell

Calcot ,Reading

Summary

I am a bubbly and motivated 18-year-old professional with experience in advice and consultation roles, consistently delivering excellent customer service. I possess a knack for problem-solving and a passion for creating positive client experiences through strong rapport building. I am eager to embrace new challenges and dedicated to continuous learning and career progression.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Showroom Advisor

B&Q
Newbury, West Berkshire
09.2023 - 03.2025
  • Successfully delivered on tasks within tight deadlines.
  • Offered friendly, efficient customer service and handled challenging situations.
  • Increased customer satisfaction by resolving issues.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used CAD software to design kitchens, bathrooms and bedrooms for customers.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Managed incoming calls for improved customer service.
  • Provided customer service with a friendly and bubbly attitude.

Sales Advisor

B&Q
Newbury, West Berkshire
10.2022 - 09.2023
  • Monitored and refreshed displays to attract customers.
  • Educated customers on warranties and return policies for transparency.
  • Worked extended hours during holiday season managing high customer footfall.
  • Facilitated smooth checkout process, enhancing customer satisfaction levels.
  • Suggested suitable products to customers for better shopping experience.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Processed payments swiftly for improved customer experience.
  • Greeted each customer warmly, creating a friendly shopping environment.

Teaching Assistant (Work Experience)

Francis Bailey Primary School
Thatcham, West Berkshire
09.2022 - 09.2023
  • Offered one-on-one guidance to struggling students for improved academic performance.
  • Led small group sessions for enhanced focus on challenging topics.
  • Facilitated active learning environments with engaging teaching aids and resources.
  • Managed administrative tasks, aiding smooth running of the class.
  • Provided additional support to students with special educational needs, specifically working in Autism, ADHD and mental illnesses.
  • Ensured safety of pupils during extracurricular activities for an accident-free environment.
  • Supervised students in classrooms, halls, cafeterias, school playgrounds, and gymnasiums, or on field trips providing safe, supportive environment.
  • Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
  • Prepared classroom materials to facilitate efficient lessons.

General Assistant

4 Kingdoms Adventure Farm
Basingstoke, Hampshire
04.2022 - 10.2022
  • Provided top-quality customer service, resulting in high levels of customer satisfaction.
  • Supported colleagues during peak hours to prevent customer dissatisfaction.
  • Arranged displays attractively, enticing customers into the shop.
  • Helped resolve customer queries promptly, fostering good relations with customers
  • Worked on till operations efficiently reducing queues at the checkout.
  • Maintained a clean, organised workspace to ensure smooth daily operations.
  • Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
  • Dealt with complaints professionally leading to swift problem resolution.
  • Carried out day-day-day support duties accurately and efficiently.
  • Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.
  • Greeted customers with warmth and professionalism.
  • Trained on all rides in the park and was responsible for training others

Education

GCSEs -

Kennet School
Thatcham
09.2021 - 07.2022

A-Levels - Health and Social Care Level 3

Kennet School Sixth Form
Thatcham, West Berkshire
09.2022 - 09.2024

Skills

  • Client confidentiality practices
  • Conflict resolution capability
  • Customer relationship management
  • People Skills
  • Confident Speaker
  • Excellent Mental Health Knowledge
  • Email correspondence
  • Empathy and understanding
  • Resilient under pressure
  • Returns and refund processes
  • Proactive engagement
  • Customer focus
  • Interpersonal rapport building
  • Team player
  • Cash handling
  • Customer Service
  • Sales techniques
  • Product knowledge
  • Order processing
  • Microsoft Office Suite
  • Telephone support
  • Positive and approachable
  • Customer experience
  • Sales administration
  • Sales calls
  • Customer service follow-up calls
  • Office 365 usage
  • Complaint handling
  • Problem-solving

Certification

I am trained in First Aid and have a full DBS check and am able to provide this. I am also trained in Fire Safety and Manual Handling. Additionally I have a Distinction in public speaking.

Affiliations

  • Crochet (having a small Etsy shop selling my toys in my free time outside work)
  • Drawing and Photography
  • Gaming
  • Dog Walking and Learning about animals
  • Gardening

Timeline

Showroom Advisor

B&Q
09.2023 - 03.2025

Sales Advisor

B&Q
10.2022 - 09.2023

Teaching Assistant (Work Experience)

Francis Bailey Primary School
09.2022 - 09.2023

A-Levels - Health and Social Care Level 3

Kennet School Sixth Form
09.2022 - 09.2024

General Assistant

4 Kingdoms Adventure Farm
04.2022 - 10.2022

GCSEs -

Kennet School
09.2021 - 07.2022

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Evie Castell