Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evie Baxter

Greenisland,Antrim

Summary

Experienced hospitality professional with extensive expertise in cash handling, menu knowledge, and staff training. Adept at ensuring food safety awareness and maintaining high housekeeping standards. Proven ability in customer service, bookings management, and conflict resolution. Skilled in food preparation, portion control, and special diets catering while adhering to health and safety regulations. Committed to upholding sanitation standards compliance and enhancing workplace cleanliness. Career goal includes advancing to a senior management role within the hospitality industry.

Overview

2
2
years of professional experience

Work History

Team member

Air-Tastic Entertainment Center
Newtownabbey, Antrim and Newtownabbey
09.2022 - Current

Over my two-year period at Air-Tastic Entertainment Centre, I've had the chance to work across different areas, picking up a wide range of skills along the way. I've handled everything from front desk operations and cash handling, to taking care of children. Most of my experience, though, has been in the kitchen and hospitality side, where I've taken on a variety of tasks, such as:

  • Attaining an efficient workflow through adept multitasking and efficient time management.
  • Providing excellent customer service to enhance business reputation.
  • Handling difficult customers, resulting in conflict resolution.
  • Ensuring workplace cleanliness with regular maintenance tasks.
  • Displaying teamwork skills to improve overall productivity.
  • Ensuring cleanliness of the dining area for a pleasant dining experience.
  • Enhancing guest satisfaction with prompt and attentive service.
  • Handling complaints in a professional manner to maintain brand reputation.
  • Delivering efficient table service, resulting in repeat business.
  • Assisting colleagues during peak hours for smooth operations.
  • Preparing tables swiftly, improving turnover rate.
  • Adhering to health and safety regulations, ensuring a safe environment for guests.
  • Serving meals professionally, enhancing the overall dining experience.
  • Accurately taking orders, reducing errors in meal preparation.
  • Enhancing customer satisfaction by promptly addressing issues and concerns.
  • Maintaining a clean and organised workspace to ensure efficient service.
  • Processing payments swiftly for an improved customer experience.
  • Assisting customers with enquiries to enhance their shopping experience.
  • Managing the queue effectively during peak hours for a seamless checkout process.
  • Communicating product information to customers, driving informed purchases.
  • Demonstrating patience while dealing with difficult customers, and maintaining professionalism.
  • Completing opening and closing procedures each day.
  • Helping meet business needs by working extra shifts.
  • Keeping checkout areas and general store clean and orderly.

Education

A-Levels - English Literature, Media Studies and Art and Design

Abbey Community College
Newtownabbey
09/2022 - 06/2024

GCSEs - Maths, English, Science, RS, LLW, Media Studies, Art and Design, Music

Ballyclare Secondary School
Ballyclare
09/2017 - 06/2022

Skills

  • In-depth menu knowledge and food safety awareness
  • Proficient in meal preparation and presentation, with attention to portion control
  • Skilled in operating kitchen equipment, and catering to special diets
  • Compliant with sanitation standards, and enforcing kitchen cleanliness
  • Knowledgeable in vegetable butchery and grilling techniques
  • Trained in understanding dietary requirements, and health regulations
  • Competent in knife-handling
  • Staff training
  • Experienced in bookings management, table setting, and tableware sanitisation
  • Effective in conflict resolution, and complaint handling
  • Familiar with housekeeping standards, and restaurant equipment use
  • Ability to remain calm under pressure, and engage in public speaking
  • Strong communication, problem-solving, and resourcefulness skills
  • Capable of inventory control, check-in procedures, and accurate cash handling

Timeline

Team member

Air-Tastic Entertainment Center
09.2022 - Current

A-Levels - English Literature, Media Studies and Art and Design

Abbey Community College
09/2022 - 06/2024

GCSEs - Maths, English, Science, RS, LLW, Media Studies, Art and Design, Music

Ballyclare Secondary School
09/2017 - 06/2022
Evie Baxter