Evie Griffin
Hornchurch,Greater London
Summary
Throughout eight years working in hospitality, including four years in management, a strong work ethic has been developed alongside the ability to balance employment with university study. This experience has strengthened organisation, resilience, communication and problem-solving skills, while also painting a positive attitude and willingness to take on responsibility. Across work and study, I have always been driven to consistently learn more, develop more knowledge and contribute effectively in demanding environments.
Overview
5
5
years of professional experience
1
1
Certification
Work history
FOH Team Member
Loungers
Bedminster, Bristol
2025.03 - Current
- Remained vigilant about potential allergens informing concerned patrons accordingly.
- Work in a busy customer-facing environment, balancing speed, professionalism and attention to detail.
- Educated new staff on company policies and procedures to maintain high service standards.
- Managed time effectively while balancing academic responsibilities as a final-year university student.
Team Leader
Costa Coffee
Newton Abbot, Devon
2020.10 - 2025.04
- Implemented new working methods which improved overall efficiency of the team operations.
- Supported new hires through onboarding process for speedy and successful training.
- Resolved customer concerns calmly and effectively, using sound judgement to overcome problems and reach a positive solution.
- Use of internal systems and databases in relation to stock, money management and progress tracking.
- Developed strategies for improved performance level across the team through the introduction of team incentives.
Education
LLB - Law and Criminology
University of the West of England
Bristol 09/2023 -
A-Levels - Tv and Film
Exeter College
Exeter 09/2019 - 05/2021
GCSEs - Secondary School Education
Clyst Vale Community College
ExeterSkills
- Working to a tight deadline and prioritising workload
- Planning and coordination - independently and as part of a team
- Ability to use initiative and make decisions under pressure
- Written and verbal communication - English
- Research and information analysis
- Customer empathy and conflict resulution
Certification
Full Clean UK Driving License.
DBS Checked - 2026.
Safeguarding Trained - Age Cymru 2026.
Affiliations
- Reading
- Fitness
- Personal Development
References
References available upon request.
Timeline
FOH Team Member
Loungers
2025.03 - Current
Team Leader
Costa Coffee
2020.10 - 2025.04
LLB - Law and Criminology
University of the West of England
09/2023 -
A-Levels - Tv and Film
Exeter College
09/2019 - 05/2021
GCSEs - Secondary School Education
Clyst Vale Community College