Evgeniya Gorbunova

I led and facilitated high-impact incident investigations, providing strategic recommendations to minimize business disruptions and optimize response processes, ensuring seamless coordination between stakeholders and driving continuous service improvement.

My role was to serve as a key escalation point, managing complex issues and ensuring structured resolution through efficient process oversight. I took ownership of documenting and monitoring process adherence, identifying areas for optimization and recommending improvements.

Additionally, I provided strategic support in day-to-day process management and ensured compliance with service standards, enhancing overall efficiency and stakeholder satisfaction.

By developing a deep understanding of the customer’s environment and service delivery requirements, I helped optimize support processes to enhance overall service quality. A technical support and advisory services, addressing complex queries related to IT systems and infrastructure while ensuring seamless issue resolution.