Evelyn Nkemdilim Ibegbulem

Provided compassionate care to elderly patients in their homes including medication administration, personal care and domestic duties resulting in 50% improvement in wellbeing.

• Maximised dignity and independence of service users by encouraging residents to practise skills within their capability.
• Submitted reports to manager regarding status of client.
• Maintained confidentiality and compliance standards for optimised patient care.

Managed patient care plans resulting in 25% improvement in overall health and wellbeing.

• Safely and securely transported patients using hoists and wheelchairs.
• Communicated with families and care teams to ensure seamless care transitions resulting in 40% improvement in continuity of care.
• Administered medications according to protocols resulting in zero medication errors over period of 3 months

Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.

• Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Managed and attended to over 50 customers needs and preferences per day to provide targeted advice, increasing sales opportunities.
• Supervised, trained and mentored team members to consistently meet and exceed sales targets.

• Used compassion, empathy and respect to build trusting relationships with service users and family members.
• Communicated clearly and effectively with multidisciplinary teams, building high-performing service networks.
• Provided physical and emotional support to service users, aiding improvements to circumstances by 80%.
• Improved client quality of life by providing compassionate and professional care.

Strong foundation in accounting principles and practice. Stayed informed about industry trends, changes in accounting standards.

• Developed valuable skill in team collaboration and leadership during group projects and presentations.
• Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
• Maintained 100% control and compliance on all sales delivery processes while continuing to improve business controls and procedures.
• Ensured smooth business transactions through diligent account reconciliation efforts.
• Compiled financial data for business forecasting and budgeting.

• Managed relationships with internal and external stakeholders and supported team work efforts towards most efficient and profitable business solutions.
• Improved business direction by prioritising customers and implementing changes based on collected feedbacks
• Directed human resources activities to enhance employee productivity.
• Boosted employee morale with proactive communication and positive leadership.
• Improved customer satisfaction rates by 50% with service enhancements.

Coordinated audit follow-up processes and ensured all actions have been completed.

• Ensured 100% compliance with internal control mechanism.
• Developed and implemented new audit strategies, enhancing operational efficiency.
• Liaised closely with external auditors to provide necessary information for their assessments whilst maintaining privacy requirements.

• Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
• Prepared monthly bank reconciliations with 80% accuracy.