Team Lead Manager
Tractor Supply Company
Center, United States
05 2020 - 03 2024
- Promoted company values and ethics ensuring full team adherence and investment.
- Monitored team members performance levels, implementing necessary changes to improve productivity and meet metrics.
- Mentored and coached team members to practice legendary service.
- Developed and implemented strategic processes and verbiage for improved metrics.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Fostered positive team member relationships through communication, training and coaching.
- Resolved team members relations issues and navigated disciplinary proceedings.
- Led performance reviews and tailored team members feedback to facilitate professional development.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain legendary customer service standards.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Delegated tasks to make best use of individuals' skills.
- Recognized exceptional individual performance for improved motivation.
- Supported new hires through onboarding process for speedy and successful training.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Produced all store signage for products, offers and sales promotions..
- Analyzed sales to identify top-performing products.
- Developed and customized sales verbiage for metrics.
- Managed stock rotations to balance inventory of perishable products and minimize wastage.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities..
- Arranged shelves to increase visibility and accessibility of products.
- Reduced shrinkage, following loss prevention procedures across all tasks.