Evelyn (Eve) Desbois
Fareham,Hampshire
Summary
Offering strong interpersonal and organisational skills with background in coordinating placements. Knowledgeable about building relationships with providers and supporting clients in their preferred housing. Eager to utilize and refine communication, problem-solving, and teamwork capabilities within Neighbourhood Housing Officer role.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Lead Placement Administrator
NHS
Fareham, Hampshire
10.2024 - Current
- Supported operational teams in completing placement and service request paperwork.
Maintained compliance by verifying documents upon receipt before dispatching to providers.
Developed effective partnerships with placement suppliers throughout the market. - Collaborate with case professionals and providers to ensure timely completion of placement/service finding process
- Cultivate and sustain comprehensive understanding of placement markets while establishing productive relationships with providers, clinical teams, and other case professionals.
- Partner with strategic commissioning team to perform due diligence and reference assessments for new providers and services, interpret data and evaluate quality of information supplied.
- Facilitate and support negotiation of fees that ensure optimal value while remaining realistic and equitable.
- Developed and maintained efficient procedures for managing referral and service placement processes.
Ensured accurate electronic record-keeping to provide a comprehensive audit trail.
Tracked placement types, choices, locations, safeguarding measures, quality assurance checks, and costs. - Contributed significantly to development of commissioning services and placements that inform operational case professionals about availability and types of services and placements provided by independent market sector, including costs and associated quality.
- Assist team members in placement and service identification for intricate cases.
- Engage with financial officers to supply accurate cost details.
Administrator
NHS
Fareham, Hampshire
10.2021 - 09.2024
- Administered Referral process, encompassing Fast Track referrals and Retrospective applications.
Conducted quality checks on documentation for CHC Coordinator to guarantee accuracy.
Scheduled appointments for initial and review assessments to assess NHS Continuing Healthcare eligibility.
Provided timely issuance of outcomes to referrers and clients or representatives. - Facilitate verbal and written communication with team colleagues, care providers, and other health and social care agencies, ensuring effective exchange of sensitive information.
- To provide effective and competent clerical support and consistently deliver a client-focused service.
- Cultivate strong working relationships with care providers, Local Authority colleagues, and professionals from other NHS bodies.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Wellbeing coordinator
Solent Cliffs
Hill Head, Hampshire
02.2021 - 06.2021
- · Enhance overall wellbeing for all residents.
Manager of a retirement home (Supported Housing)
Methodist Homes For the Aged
Johannesburg, South Africa
06.2013 - 07.2018
- Compiled annual staff performance reviews, addressing skills development and disciplinary matters.
- Prepared financial reports, including payroll and payments.
- Controlled budgets to ensure fiscal responsibility.
- Monitored care services to meet quality standards and implemented best practice initiatives.
- Ensured compliance with MHA policies, Government Acts, and safety regulations.
- Resolved resident complaints with compassion and efficiency.
- Managed staff to enhance team performance and morale.
- Created and maintained contracts with external service providers, including medical and maintenance services.
Education
Certificate of Higher Education - Person centred care
MHA Eden Alternative Training
Johannesburg, South Africa 01.2016 - 02.2016
Diploma of Higher Education - Conferencing and events management
Damelin College
Johannesburg, South Africa 02.2010 - 10.2010
Skills
- Personnel oversight
- Collaborative team member
- Expense management
- Microsoft Office software
- Effective communication
- Project management
- Problem solving
- Detail-oriented
- Inventory management
- Schedule coordination
- Financial management
- Service excellence
Timeline
Lead Placement Administrator
NHS
10.2024 - Current
Administrator
NHS
10.2021 - 09.2024
Wellbeing coordinator
Solent Cliffs
02.2021 - 06.2021
Certificate of Higher Education - Person centred care
MHA Eden Alternative Training
01.2016 - 02.2016
Manager of a retirement home (Supported Housing)
Methodist Homes For the Aged
06.2013 - 07.2018
Diploma of Higher Education - Conferencing and events management
Damelin College
02.2010 - 10.2010
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