Evelyn Hsiao

• Independently built and scaled the UK air export operation, establishing end-to-end processes for diverse cargo types.
• Secured £4.4M worth of contracts within one year, including specialised medical laboratory shipments to Southern China hospitals.
• Held IATA Dangerous Goods Air Export Licence, ensuring compliance and safe handling of hazardous materials.
• Quoted overseas offices from SF Express group and agents promptly and ensured solutions provided were fully aligned with their requirements.
• Onboarded and negotiated with multiple suppliers, enabling the company to handle diverse cargo requests while reducing costs by 30%.
• Enhanced the company’s pricing competitiveness, resulting in profit growth of 20–50%.
• Hands-on experience with import/export operations, customs clearance, documentation, and multi-modal logistics (air, sea, rail), ensuring smooth delivery and compliance.
• Developed deep knowledge of express operations, system workflows, and consumer service standards, ensuring high-quality service delivery.

Impact / Outcome:

• Establish a robust export/import network across air and sea logistics.
• Expand the company’s footprint in the Asia-Pacific market.
• Deliver measurable business growth by onboarding new clients and enhancing service capacity.

• Spearheaded the identification and cultivation of strategic opportunities in e-commerce parcel and cross-border logistics across Asia and Europe, leveraging extensive industry networks to drive growth.
• Coordinated business trips to exhibitions and trade shows, signing a contract with a new warehouse on the Netherlands border, bringing on board one of China’s largest e-commerce companies, generating €16K in gross profit per month and expanding the company’s footprint in the European market.
• Demonstrated expertise in e-commerce, courier services, and international business to support the General Manager in implementing the UK strategy through case studies, presentations, and customer promotions.
• Brought in a new sea freight container client within three months on boarding, generating £10K/month in profit, boosting business profitability and expanding the maritime logistics portfolio.
• Maintained a thorough understanding of costing structures to develop competitive tariffs, ensuring profitability while conducting ongoing analyses of customer, service, and trade lane profitability.
• Negotiated favourable contract terms with suppliers, improving profit margins by 15% and reducing operational costs by 10%.
• Managed key accounts for last-mile delivery suppliers (DPD, Royal Mail, DHL, UPS, XDP), improving delivery service performance by 50% through effective relationship management.
• Drafted SOPs for the operations team, enhancing workflow efficiency by 50%, and conducted market research to identify trends, driving a 20% increase in new leads.

• Helped the company to set up Export SOPs by bringing in know-how
• Negotiated contracts with hauliers, leading to a 50% increase in profit per container and a 15% reduction in overall logistics costs.
• Scheduled regular client meetings, improving client retention by 10% and identifying upsell opportunities that increased revenue by 5%.
• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Provided professional and prompt customer service, reducing response times by 75% and increasing positive feedback from clients.
• Influenced key decision-making and established trust with stakeholders.

• Managed aircraft parts exports, generating £10K GP/month and contributing 20% to monthly revenue.
• Secured a high-end Taiwanese tea/chocolate powder exporter, adding £36K annual GP and expanding the international client base by 15%.
• Oversaw Dangerous Goods air shipments, achieving £50K annual profit with a 98% on-time delivery rate.
• Resolved NCH inspection issues, cutting shipment delays by 50%.
• Improved air export documentation accuracy by 100% through efficient AWB management and Customs declarations.
• Increased the client base by 25% via strategic networking and converting leads into long-term partnerships.
• Mentored five new team members, enhancing their performance by 80% within six months.