Evelyn Espin Martinez

I was part of the finance team at Claire's European head office. Our main responsibilities were:

• Maintenance of the bank reconciliation package to post and reconcile all bank accounts in European countries.
• Making domestic and overseas payments using the bank's electronic software.
• Dealing with emails and calls from stores regarding banking queries, and resolving any issues raised.
• Reporting potential cash losses to Loss Prevention.
• Producing various month-end reconciliations as required.
• Transferring funds between bank accounts as necessary.
• Conducted financial transactions using various banking systems and software, demonstrating proficiency in technology.
• Recorded and reconciled cash transactions in an efficient and accurate manner.
• Maintain supplier file in Oracle for all countries
• Bank Guarantees – collate documentation and process payments etc as required

I was part of the mobile cleaning division, doing facilities management cleaning. In this position, we provided our services throughout the West Midlands. I had to clean the common areas and check that the buildings were in good condition. Sometimes the company sent us to clean offices, new houses, and the facilities around the canals.

During the period of the pandemic, we learned a few new techniques using disinfectants to combat the Covid-19 virus. We have been using the proper protective equipment in accordance with the law to ensure maximum disinfection of the touch points, so that our customers feel safe to work or live in a safe environment during this pandemic.

Our main duties were :

• Followed sanitisation, health and hygiene regulations.
• Swept, vacuumed, polished and mopped hard floors within establishment.
• Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
• Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.

• I was part of the team that was in charge of keeping the facilities clean and in good condition so that customers could enjoy their day in the park. I was in charge of disinfecting the showers and changing tables after clients had swam with sharks or scuba diving. It was important that I use the appropriate products in cleaning and disinfection so as not to affect the fauna that is in this place such as sharks and other exotic fish. I also carried out cleaning tasks around the park so that the facilities would give the best impression on the families who came to enjoy a day of adventures in Bear Grylls Adventure.

• I worked in the construction cleaning team. We were a team that was dedicated to deep cleaning new buildings or new facilities such as university extensions or new offices. We took care of thoroughly cleaning and successfully removing everything from dried paint to silicone, cleaning windows, window frames, doors, bathroom tiles and floors, among other things. Our goal was to have an eye for detail and to leave the place free of dust or building material debris and deliver it ready to use. We worked hand in hand with the construction company so that the projects were clean to the highest standards and on time to deliver them to the clients.

I was part of the Facilities Management Unit and we had to travel around Buckinghamshire, Gloucestershire, Oxfordshire, Warwickshire, and Cambridgeshire. I had to clean the common areas (stairs, interior windows, doors, and check that the buildings were in good condition).

I also had to be in touch with the Property Managers to report any problems or suggest ways we could help improve customer satisfaction, such as carrying out extra work or services like deep cleaning when needed, cleaning the garden, and maintaining the buildings if required. Sometimes, I had to talk to clients face to face and try to help them with any complaints or problems. Our objective is to ensure all customers are happy with our services and recommend us.

• I provided my services to Royal Mail Ltd as part of Angard Staffing Agency. Our main duty was to sort a high quantity of letters and parcels. The company required quickness and good organisation due to the nature of the work, especially in seasonal times like Christmas and Easter. I could gain a lot of knowledge and experience regarding postcodes and the main towns of Birmingham. The objective was to ensure the proper and fast process of each delivery. Also, I collaborated with team members to manage large volumes of mail during peak periods.