Eve Verschoyle
Newark on Trent,Nottinghamshire
Summary
Dedicated professional with a strong focus on customer service and stakeholder management. Utilises exceptional communication skills to resolve queries and enhance team collaboration. Demonstrates a commitment to accuracy and operational excellence in all tasks.
Overview
20
20
years of professional experience
Work History
Futures and Options Trade Support
State Street
London
02.2015 - 05.2026
- Coordinated daily Futures trade bookings, ensuring smooth operations and minimising errors.
- Engaged with external stakeholders to minimise trade breaks and enhance communication.
- Collaborated with team members to achieve target results.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Engaged with customers to identify needs, providing tailored solutions that improved satisfaction.
- Established and nurtured positive working relationships with colleagues and clients.
- Managed complaints with calm, clear communication and problem-solving.
- Trained and mentored employees to maximise team performance.
- Managed project documentation, including initiation, planning, and execution phases, to support successful project delivery.
Exotic Confirmations Associate
The Royal Bank of Scotland Plc
06.2006 - 04.2014
- Verified and dispatched confirmations for a wide range of structured cross-product derivatives prepared by the drafting team.
- Performed 4-eye check to system bookings and termsheets for outgoing and incoming confirmations, ensuring accuracy, integrity of data, identifying errors and managing resolution and escalation.
- Liaised with Front Office and Legal departments to resolve booking, drafting, and ISDA documentation issues, enhancing clarity and compliance.
- Initiated reconciliation process for internal equities, addressing major control issue involving approximately 500 trades while managing stakeholder expectations and adhering to deadlines.
- Project managed migration of internal equities confirmation process to European Operations Centre, improving operational efficiency and standardisation.
- Project managed trade scrub for legacy trades in ABN Amro/RBS system migration.
- Performed trade scrub of forward starting trades for risk assessment project.
- Responsible for training on all roles within the Exotic Confirmations Team and performing staff reviews.
- Responsible for daily and weekly MIS control packs and supervising control calls with Management.
- Participated in LEAN project, performing root cause analysis to streamline documentation process.
Education
5 CSEs - English, Mathematics, Geography, Art, History
Skills
- ISDA documentation drafting
- ISDA definitions expertise
- Trade reconciliation
- Data accuracy
- Query resolution
- Root cause identification
- Stakeholder management
- Team management
- Training and development
- Problem solving
- Customer service excellence
- Communication skills
- Calm under pressure
- Customer service
Custom
References available upon request
Timeline
Futures and Options Trade Support
State Street
02.2015 - 05.2026
Exotic Confirmations Associate
The Royal Bank of Scotland Plc
06.2006 - 04.2014