Eve Maxwell
Newbiggin-by-the-Sea,Northumberland
Summary
Talented Learning and Development Manager with many years experience in planning, delivering and evaluating learning solutions. Associate member of CIPD with an excellent knowledge of current thinking in L&D. Highly skilled in supporting organisations to improve employee experience and engagement through employee voice.
Proven track record of using effective communication skills to influence, persuade and negotiate with stakeholders for maximum engagement. A creative problem-solver with a passion for digital solutions. A transformative leader with a background in psychology and education who is looking for a new challenge.
Overview
23
23
years of professional experience
Work history
Head of Training
Safecall
Sunderland
2024.04 - Current
- Created and delivered specialist training courses to equip employees, managers and senior leaders with the knowledge and skills to confidently tackle misconduct and harassment in the workplace,
- Designed and facilitated tailored training sessions for Safecall customers to assist leaders in enhancing business protection and cultivating a speak-up environment.
- Created eLearning courses and managed both LMS and partner portals, including building reports and data analysis.
- Utilised technology, including AI, to boost efficiencies in course development and refine internal procedures.
- Empowered commercial team to strengthen product knowledge and sales expertise through comprehensive training programmes and workshops.
- Implemented comprehensive induction programme tailored for new starters across commercial and operational teams.
- Directed and implemented projects aimed at boosting engagement and performance through surveys, workshops, and off-site days fostering significant improvements.
Lead People Scientist
Hive HR
Newcastle upon Tyne
2022.06 - 2024.03
- Supported leaders and stakeholders to create positive organisational change by improving employee experience and engagement.
- Facilitated and designed workshops with stakeholders to enhance skills and confidence in fostering psychologically safe environments for employee feedback and suggestions.
- Facilitated strategic planning sessions with senior leaders and key stakeholders to develop effective employee voice strategies that would be effective in their organisation and sector.
- Analysis of data and employee feedback to identify trends and action areas to improve employee engagement.
Learning and Development Manager
Tyne Coast College
South Shields, Tyne & Wear
2017.08 - 2022.06
- Identified capability gaps and implemented appropriate learning interventions to improve performance across the organisation.
- Designed, developed and implemented learning solutions to meet the needs of both individuals and the business.
- Created and won a £500K bid to develop staff confidence and competence in the use of digital tools.
- Designed and led the management development programme in partnership with stakeholders and external consultants. This resulted in higher staff engagement across the organisation.
- Implemented an LMS to effectively manage mandatory training for all staff to ensure 100% of employees understand their statutory duties.
- Managed L&D budget to ensure a return on investment, reporting impact capabilities to the Senior Management Team to drive informed financial decision-making.
- Led projects to enhance professional development within the organisation.
- Streamlined the performance management process to align individual objectives with the organisation's strategic objectives.
- Introduced staff wellbeing initiatives including a programme of events and a mental fitness app.
- Delivered targeted and blended learning solutions by increasing the accessibility of virtual and in-person training opportunities.
Head of Innovation and Improvement
Tyne Metropolitan College
Wallsend, North Tyneside
2015.06 - 2017.08
- Improved and championed innovation in teaching, learning and assessment.
- Effectively managed the Innovation and Improvement team to ensure staff development was high quality and targeted to meet department needs. The grade profile for teaching sessions improved year on year with a 20% increase in "Outstanding" grades in 2016-2017.
- Led the observation process for teachers and improved the reliability and validity of internal observations.
- Managed the IT and Library team to support teachers and students effectively, resulting in improved customer satisfaction ratings for both departments.
- Introduced digital innovation training and more effective work practices to empower and upskill teams.
- Managed budgets and successfully applied for extra funding to create a learning hub within the library to improve accessibility to learning.
- Introduced and trained staff to use a safe social media app to communicate with students. Within one year of introduction there were 2000 posts a month.
Innovation and Improvement Practitioner
Tyne Metropolitan College
Wallsend, North Tyneside
2011.09 - 2015.08
- Worked in partnership with Heads of Department to identify and meet staff development needs.
- Coached individual teachers to improve their teaching practice.
- Planned, implemented and evaluated learning activities.
Access to HE Coordinator
Tyne Metropolitan College
Wallsend, North Tyneside
2010.09 - 2015.08
- Successfully led the Access to HE Team and oversaw all aspects of the programme including, the student experience, timetabling and the internal quality processes. We attracted more students than our competitors and the student success rates were the highest in the region.
- Chaired team meetings and managed interventions to ensure student success.
Psychology Teacher
Tyne Metropolitan College
Wallsend, North Tyneside
2002.10 - 2015.08
- Consistently delivered lessons graded as "Outstanding" by the College observation team and Ofsted.
- Nominated for a Pearson's Teaching Award by my students.
- Prepared, delivered and reflected on lectures on diverse topics related to Psychology.
- Fully utilised opportunities for blended learning to ensure all learners reached their potential.
- Worked in partnership with Northumbria University to host an annual Psychology Conference for students across the region.
Education
CIPD Level 5 Diploma - Learning and Development
Avado
SunderlandMaster of Science - Research Methods in Psychology
Northumbria University
Newcastle upon Tyne12.2012
PGCE in Post-compulsory Education -
University of Sunderland
SunderlandBachelor of Science - Psychology
University of Sunderland
SunderlandSkills
- Creation of digital and in-person learning solutions
- Application of learning principles to ensure effective development of skills, knowledge and behaviours
- Strong project management skills
- Excellent interpersonal skills
- Data analysis
Timeline
Head of Training
Safecall
2024.04 - Current
Lead People Scientist
Hive HR
2022.06 - 2024.03
Learning and Development Manager
Tyne Coast College
2017.08 - 2022.06
Head of Innovation and Improvement
Tyne Metropolitan College
2015.06 - 2017.08
Innovation and Improvement Practitioner
Tyne Metropolitan College
2011.09 - 2015.08
Access to HE Coordinator
Tyne Metropolitan College
2010.09 - 2015.08
Psychology Teacher
Tyne Metropolitan College
2002.10 - 2015.08
CIPD Level 5 Diploma - Learning and Development
Avado
Master of Science - Research Methods in Psychology
Northumbria University
PGCE in Post-compulsory Education -
University of Sunderland
Bachelor of Science - Psychology
University of Sunderland