Eve KERR
Glasgow
Summary
I’m a versatile and motivated individual with a 2:1 degree in Business Management and hands-on experience across customer service, management and financial support roles. My background includes leadership experience in hospitality and customer care as well as working within fast-paced banking environments. This has given me strong skills in communication, collaboration and delivering results under pressure. I’m passionate about using data and insights to improve processes, support projects and enhance experiences for customers and stakeholders. Adaptable and proactive, I thrive in dynamic workplaces where I can contribute to programme delivery, support digital platforms and help create meaningful engagement while continuing to grow professionally.
Overview
7
7
years of professional experience
Work history
Specialist Customer Care Advisor
Barclays
Glasgow
04.2025 - 02.2026
- Provide exceptional customer support through phone and digital channels resolving financial queries efficiently and accurately
- Collaborate with Finance and Quality Assurance teams to ensure compliance with regulatory and service standards
- Deliver empathetic and professional assistance to customers regarding payments, account issues and general banking queries
- Undertake fraud and dispute investigations ensuring secure handling of sensitive financial information
- Host team meetings and contribute to a positive motivating work environment
- Use internal CRM systems to log interactions and monitor customer satisfaction
- Consistently meet performance targets for call handling quality and customer feedback
Cafe Manager
St Mocha Balmaha
Carbeth
01.2024 - 04.2025
- Lead the recruitment process and onboard new team members, ensuring adherence to job responsibilities and providing training.
- Foster strong relationships with team members through regular communication, performance management, and recognition of achievements.
- Develop and manage weekly schedules, balancing business needs and employee preferences while ensuring compliance.
- Oversee product management, including timely orders, waste management, and maintaining stock levels in line with budget constraints.
- Manage labour costs and sales forecasting to optimise profitability, while also maintaining inventory levels through frequent stock counts.
- Ensure smooth day-to-day operations of the café, promoting excellent customer service and adherence to established procedures.
Emirates Cabin Crew
Emirates
United Arab Emirates
10.2023 - 12.2023
- Greeted passengers upon boarding and exiting aircraft.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Regularly monitored cabin throughout flight to verify security.
Assistant Cafe Manager
Bearsden Ski Club
Glasgow
01.2023 - 07.2023
- Proficient in cash handling and reconciliation, accurately completing daily cashing up procedures to ensure the cafe's financial records are balanced and accounted for
- Successfully managed the cafe during peak hours, efficiently coordinating staff and resources to maintain optimal service levels and customer satisfaction
- Oversaw the training and onboarding of new cafe staff, ensuring they were well-versed in cafe policies, procedures, and exceptional customer service standards
- Maintained a clean, organised, and hygienic cafe environment, adhering to health and safety regulations and promoting a pleasant atmosphere for customers and staff alike
- Demonstrated strong leadership skills by managing the cafe team's schedules, delegating tasks effectively, and providing regular feedback to improve performance
- Managed the cafe's stock ordering system, making sure we always had what we needed. Used smart inventory techniques to avoid shortages and keep things running smoothly.
Sales Assistant & Cashier
Zara
11.2018 - 01.2023
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assessed customer tastes and budgets to recommend suitable items.
Education
Bachelor of Arts - Business Management 2:1
Edinburgh Napier University
Edinburgh, EDHSkills
- Data management & analysis – maintaining accurate records and generating actionable insights
- Attention to detail – ensuring processes, communications, and reports are accurate
- Project support & coordination – helping deliver workstreams on time and efficiently
- Digital literacy & adaptability – confident using systems and quickly learning new tools
- Communication & collaboration – working effectively with teams and stakeholders
- Problem solving & process improvement – finding solutions and improving workflows
- Customer & stakeholder focus – using insights to enhance experiences and engagement
Timeline
Specialist Customer Care Advisor
Barclays
04.2025 - 02.2026
Cafe Manager
St Mocha Balmaha
01.2024 - 04.2025
Emirates Cabin Crew
Emirates
10.2023 - 12.2023
Assistant Cafe Manager
Bearsden Ski Club
01.2023 - 07.2023
Sales Assistant & Cashier
Zara
11.2018 - 01.2023
Bachelor of Arts - Business Management 2:1
Edinburgh Napier University