Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eve Kerr

Glasgow

Summary

I’m a versatile individual with a 2:1 degree in Business Management and hands-on experience in roles like General Manager and Retail Assistant. These roles have helped me develop strong customer service, leadership, and problem-solving skills. I’m adaptable, a quick learner, and work well both independently and in teams. I’m excited to bring my skills and enthusiasm to a role where I can make a positive impact and continue to grow.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cafe General Manager

St Mocha
01.2024 - Current
  • Recruit and train new team members, ensuring they understand their roles and responsibilities.
  • Build strong relationships with the team through clear communication and performance management.
  • Create and manage weekly rotas.
  • Oversee stock management, including ordering, waste recording, and maintaining budget-friendly inventory levels.
  • Manage labour costs and sales forecasting.
  • Ensure smooth daily operations and promote excellent customer service.
  • Manage weekly banking for the site, ensuring all transactions are accurate and aligned with proper procedures.
  • Manage the cafe’s social media accounts, creating engaging content to promote the business and connect with customers.
  • Conduct regular stock counts to ensure accurate inventory levels.

Emirates Cabin Crew

Emirates
07.2023 - 01.2024
  • Welcomed passengers onboard, creating a professional and friendly atmosphere.
  • Ensured compliance with safety protocols and received training in emergency procedures and first aid.
  • Monitored the cabin during flights to address safety and security concerns promptly.
  • Delivered excellent customer service by assisting passengers, resolving complaints and meeting diverse needs.
  • Worked with a multicultural team to ensure smooth operations and an exceptional travel experience.

Assistant Manager

Bearsden Ski Club Cafe
01.2023 - 07.2023
  • Handled cash and completed daily cashing up procedures.
  • Managed the cafe during busy periods, coordinating staff and resources to ensure smooth service.
  • Trained and onboarded new staff, ensuring they understood cafe policies and customer service standards.
  • Kept the cafe clean, organised, and compliant with health and safety regulations.
  • Led the team, managed schedules, delegated tasks and provided feedback to improve performance.
  • Managed stock orders, ensuring the cafe was always well-stocked.

Sales Assistant

Zara
12.2018 - 01.2023
  • Handled customer complaints, offering solutions and alternatives.
  • Provided friendly, helpful service and advice to meet customer needs.
  • Greeted customers and assisted with selecting merchandise and completing purchases.

Education

Bachelor of Arts - Business Management

Edinburgh Napier University
Edinburgh
05-2023

Skills

  • Strong customer service skills, focused on delivering positive experiences
  • Leadership experience, fostering a positive team environment to achieve goals whist working well under pressure
  • Maintain enthusiasm and professionalism, contributing to a positive workplace culture
  • Effective communicator, building strong relationships with colleagues and customers

Certification

Level 2 City & Guilds Dog Grooming Certificate

Timeline

Cafe General Manager

St Mocha
01.2024 - Current

Emirates Cabin Crew

Emirates
07.2023 - 01.2024

Assistant Manager

Bearsden Ski Club Cafe
01.2023 - 07.2023

Sales Assistant

Zara
12.2018 - 01.2023

Bachelor of Arts - Business Management

Edinburgh Napier University

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Eve Kerr