EVE KEMENY
Llanelli,Carmarthenshire
Summary
Highly organised, dedicated, and loyal with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail, with excellent problem solving skills and strong decision making to manage multiple, concurrent tasks. Self-motivated and dependable work ethic with ability to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work history
Night Colleague
Tesco Extra
Llanelli, Carmarthenshire
07.2024 - 10.2024
- Replaced stock on empty and low-quantity shelves.
- Stacked items neatly to create presentable shop displays.
- Sorted items into correct locations to keep good shop order.
- Removed items with exceeded expiry dates for disposal.
- Unpacked and processed deliveries quickly to maximise available goods.
- Updated shelf prices and labels in line with store procedures.
- Relocated misplaced stock to correct shelf.
- Rotated and discounted products to maximise sales before sell-by dates.
VIRTUAL ASSISTANT
OCEANSOUND SALES INTERNATIONAL
Blaine, Washington
01.2018 - 05.2024
- Managed and tracked incoming and outgoing email correspondence, ensuring replies were sent within required timeframes
- Displayed strong customer service skills with professional attitude manner to resolve customer enquiries
- Answered inquiries concerning standardised policies, procedures and regulations
- Responsible for managing eBay Store involving eBay Listing, Inventory, Customer Service and Communications
- Assist with running and operation of Amazon Store involving Amazon Product Repricing, Amazon KDP and Amazon Ads using tools such as Salefreaks, Chili Hunter, Publisher Rocket, Trackerbot, KDP Tangent and more.
LEAD GENERATOR
SELECTO RECRUITMENT SOLUTIONS
Sheffield
03.2022 - 06.2022
- Reached out to prospective customers using effective research skills and emails
- Generated 100-120 leads to bring in new client revenue and improve bottom-line profitability
- Scheduled appointments for interested prospective customers to discuss products and services and to close leads
- Contacted and converted potential customers via email enquiries.
MARKET RESEARCH TELEPHONE INTERVIEWER
SELECTO RECRUITMENT SOLUTIONS
Sheffield
01.2022 - 03.2022
- Explained research procedures and purposes to general public
- Obtained updated contact information from all subjects and ensured that data was accurately entered into company's system
- Explained questions in better detail for interviewees to allow for truthful responses
- Ensured that surveys were fully completed prior to ending interview
- Delivered information from script regarding surveys for an on-demand phone project assignment
- Conducted desired number of interviews to reach company targets
- Managed over 150-200 calls per day.
ADMIN VIRTUAL ASSISTANT/OPERATIONS MANAGER
MyOwnVA subcontracted to MyPaperCups
Parramatta, New South Wales
07.2015 - 12.2017
- Assisted in processing orders involving gathering all necessary information from customers to full production and delivery of the cups
- Managed communication with clients receiving and responding to customer queries via email confirming order information such as shipping dates, and orders to delivery locations
- Oversaw day-to-day operations, ensuring adherence to operational and service standards
- Maintained uniform standards and professional appearance of staff members to ensure strong brand image
- Streamlined processes to improve and optimize operations
- Managed and tracked incoming and outgoing email correspondence, ensuring replies were sent within required timeframes
- Provided general administrative support to external companies by typing, filing and entering data onto spreadsheets
- Confidently navigated multiple IT software and systems including Google Docs, Slack, and Dropbox
- Displayed strong customer service skills with professional email manner to resolve customer enquiries
- Answered inquiries concerning standardized policies, procedures and regulations
- Managed clerical needs of clients, including administrative support and file management.
CHURCH VOLUNTEER
RIVER OF LIFE FAMILY WORSHIP CENTRE
Panabo City
01.2015 - 06.2015
- Volunteered at special events including Christmas and Easter services to welcome, greet and usher congregation members
- Coordinated volunteering efforts with other church volunteers to maximize impact of community outreach projects
- Supported administrative functions of church including generating and maintaining church records
- Led Sunday school sessions to groups of 10-15 children aged 5 to 8
- Participated in outreach missions including prayer groups and feeding programs
- Organized fundraising activities to raise money for church maintenance
- Prepared for weekly services by setting up chairs to maximize seating capacity.
CALL CENTRE AGENT
825 BUSINESS SOLUTIONS SERVICES
Panabo City
10.2013 - 12.2014
- Logged call details and customer information in secure systems, improving data collection measures
- Handled high call volumes with accuracy and efficiency for optimum productivity
- Increased client retention by building instant rapport and establishing customer trust
- Maintained accurate knowledge of current services to provide informative customer advice
- Both office and field based position
- Contacting new customers to sell internet subscriptions
- Contacted existing customers to upgrade their current deal
- Worked with customers both private and commercial.
SALES AGENT
PLDT-PHILCOM
Panabo City
06.2011 - 01.2012
- Logged call details and customer information in secure systems, improving data collection measures
- Handled high call volumes with accuracy and efficiency for optimum productivity
- Increased client retention by building instant rapport and establishing customer trust
- Maintained accurate knowledge of current services to provide informative customer advice
- Both office and field based position
- Contacting new customers to sell internet subscriptions
- Contacted existing customers to upgrade their current deal
- Worked with customers both private and commercial.
Education
COMPLETED COURSEWORK TOWARDS HIGHSCHOOL DIPLOMA -
PANABO NATIONAL HIGH SCHOOL
Skills
- Software Proficiency
- Purchase Order Creation
- Research
- Typing Skills
- Data Entry
- Customer Service
- Empathy
- Stock Management
- Order Processing
- Barcode Scanning
- Stock Replenishment
- Stock Rotation
Custom
References available upon request
Affiliations
- Listening to Podcasts
- Travelling
- Walking
- Reading
- Solving Puzzles
Timeline
Night Colleague
Tesco Extra
07.2024 - 10.2024
LEAD GENERATOR
SELECTO RECRUITMENT SOLUTIONS
03.2022 - 06.2022
MARKET RESEARCH TELEPHONE INTERVIEWER
SELECTO RECRUITMENT SOLUTIONS
01.2022 - 03.2022
VIRTUAL ASSISTANT
OCEANSOUND SALES INTERNATIONAL
01.2018 - 05.2024
ADMIN VIRTUAL ASSISTANT/OPERATIONS MANAGER
MyOwnVA subcontracted to MyPaperCups
07.2015 - 12.2017
CHURCH VOLUNTEER
RIVER OF LIFE FAMILY WORSHIP CENTRE
01.2015 - 06.2015
CALL CENTRE AGENT
825 BUSINESS SOLUTIONS SERVICES
10.2013 - 12.2014
SALES AGENT
PLDT-PHILCOM
06.2011 - 01.2012
COMPLETED COURSEWORK TOWARDS HIGHSCHOOL DIPLOMA -
PANABO NATIONAL HIGH SCHOOL
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