Eve Cullen
Nawton ,North Yorkshire
Summary
Driven professional with keen sense for hospitality and guest satisfaction. Demonstrates strong leadership skills and excels in managing both front-of-house operations and team coordination. Committed to enhancing customer experiences and boosting operational efficiency.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Food and Beverage Manager
Yorkshire Spa Retreat
Nawton, North Yorkshire
04.2023 - Current
- Directed training initiatives for new staff on company policies to promote consistent service standards.
- Conducted thorough inspections of restaurant facilities to ensure compliance with health and safety regulations.
- Oversaw operational activities during peak hours to guarantee efficient service.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
Restaurant manager
The Star Inn
Harome , North Yorkshire
10.2007 - 01.2023
- Managed daily operations for smooth restaurant functioning.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Developed relationships with suppliers for better inventory management.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.Resta
- Trained new team members, enhanced service quality.
- Increased table turnover rate with efficient floor management.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Streamlined staff rotas to optimise efficiency.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Implemented new menus, improved dining experience.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
Education
Degree - Nursing
University of Chester
Chester 09.1998 - 04.2003
Skills
Distinction in WSET Wine Level 3
Distinction in WSET Wine Level 2
Affiliations
- Passionate about wine, particularly exploring different regions and flavour profiles and pairing wine with food
Certification
Personal Licence Holder
Timeline
Food and Beverage Manager
Yorkshire Spa Retreat
04.2023 - Current
Restaurant manager
The Star Inn
10.2007 - 01.2023
Degree - Nursing
University of Chester
09.1998 - 04.2003