Eve Brogan

I initially stepped into the Communications Business Partner role at J.P. Morgan Chase on secondment. Through consistently strong delivery, sound judgement, and a proactive approach to stakeholder needs, I was offered the position permanently. Within the following year, I was promoted to Associate, reflecting both my rapid development and the impact I’ve made within the organisation.

In this role, I regularly partner with senior leaders at Executive Director and Managing Director levels, as well as stakeholders across multiple functions and regions. I’m trusted to advise on messaging and engagement strategy, shape narratives, and deliver clear, audience-first communications to a population of 3,000+ contact centre Specialists. I build strong, credible relationships by listening closely, anticipating risks and sensitivities, and translating complex business priorities into communications that are timely, accessible, and motivating.

A core part of my remit is the development and management of the Virtual Huddle Board- platforman essential weekly touchpoint used by Specialists and their people managers. I own the end-to-end content strategy and delivery, including:

• Editorial planning and storytelling to keep content fresh, relevant, and aligned to business priorities
• Content sourcing and stakeholder coordination across the organisation to ensure breadth and accuracy
• Employee engagement and culture-building through recognition, learning activities, and community-focused content
• Governance and quality control, ensuring messaging is consistent, inclusive, and fit for purpose

This platform has become a reliable “single source of truth” for key updates and practical resources that help our teams perform at their best-while also strengthening connection, recognition, and shared culture.

Alongside ongoing communications, I have planned and delivered a wide range of in-person, hybrid, and virtual events, including town halls, leader connects, and senior leadership sessions. I manage event communications end-to-end—from shaping the objective and storyline, to speaker briefing, run-of-show creation, content development, rehearsal coordination, live facilitation support, and post-event follow-up. This work requires strong project management, attention to detail, and calm execution under pressure, and has consistently received positive feedback from both stakeholders and attendees.

I’m also experienced across multiple communication channels and tools, including SharePoint and Adobe Connect, which I use to enhance reach, accessibility, and engagement. I bring a multi-channel mindset to my work- selecting the right format, tone, and cadence for the audience- whether I’m delivering day-to-day updates or high-stakes messaging. My portfolio includes communications support for business transformation programmes, organisational change, and highly emotive messaging, where I’ve demonstrated strong empathy, discretion, and risk-aware judgement.

Coordinated cross-border communications to ensure alignment and consistency.

Key skills I bring include: stakeholder management at senior levels, strategic communications planning, editorial and content strategy, change communications, event programme management, multi-channel delivery, relationship-building and influencing, cross-functional coordination, risk and reputation awareness, and a strong focus on employee engagement and culture.

Before moving into my current role, I worked as a Subject Matter Expert (SME) in Banking Operations, where I combined deep process knowledge with a strong focus on improving customer outcomes and colleague capability.

Optimised complaints handover process, enhancing clarity, ownership, and consistency across the end-to-end journey. Led six Banking Operations academies, facilitating onboarding and upskilling of colleagues through structured learning, coaching, and quality-led accreditation.

Designed and implemented complaints training content adopted by Banking Operations Academies in Edinburgh, Manila, and Germany. Adapted learning materials and accreditation checklists to ensure practicality, scalability, and alignment with local needs while maintaining consistent standards across sites, contributing to improved colleague performance and enhanced complaints procedure, including management of Financial Ombudsman complaints.

The SME role gave me broad exposure across Chase’s global network and enabled me to build strong, trusted relationships with leaders and teams across multiple functions. It also strengthened a core set of transferable skills- process improvement, risk awareness, coaching and facilitation, stakeholder management, and clear communication- which directly supported my next step.

Demonstrated consistent delivery in Banking Operations, leading to initial secondment into Communications team, showcasing growth trajectory and potential within organisation.

Joined Phoenix Group as Pensions Administrator to broaden financial services experience after working across savings, mortgages, and current accounts. Built strong reputation for quality, pace, and ownership, leading to promotion as Assistant Manager.

Demonstrated strong performance and commitment, which led to selection for the Aspiring Leader Programme, where I strengthened my leadership capability and showcased potential for progression.

Collaborated with senior stakeholders to create a supportive, high-performing team culture based on trust and transparency.

• Daily work planning and allocation, ensuring the right work was prioritised and balanced across the team
• Running team meetings, providing updates, aligning on goals, and surfacing issues early
• Acting as a go-to support for colleagues throughout the week, helping remove blockers and maintain momentum
• Holding regular one-to-one conversations, supporting performance, wellbeing, and development
• Supporting leadership routines by attending senior meetings, capturing actions and decisions, and ensuring follow-through for the manager

Strengthened confidence as people leader and established foundation in stakeholder management, operational discipline, and team engagement, skills developed in every role since.

Executed mortgage processing administration tasks, preparing well-organised files for underwriters through thorough review and compilation of customer documentation.

Contributed to operational improvement by identifying pain points, investigating root causes, and implementing practical changes to strengthen mortgage process, leading to reduced rework and improved turnaround times while maintaining strong customer experience.

A key part of the position involved handling inbound calls from a wide range of stakeholders- including customers, Independent Financial Advisers (IFAs), and employers. I built trust through confident communication, professionalism, and a calm, solutions-focused approach, ensuring enquiries were handled promptly and effectively while protecting service quality and customer outcomes.

Delivered high standard of customer service by actively listening, asking relevant questions, and providing clear, accurate guidance. Supported day-to-day servicing of customer mortgage accounts, ensuring smooth processes, efficient issue resolution, and customer reassurance throughout their journey.