Eve Birt
Chepstow,Gwent
Summary
Personable Hostess with knack for creating welcoming atmospheres and providing outstanding customer service. Excel at managing reservations, coordinating with staff, and ensuring seamless dining experiences. Strong communicator when handling customer inquiries and resolving issues promptly. Brings energy and enthusiasm to team settings as well as being able to support where needed because of my diverse skills throughout hosptiality, and driving customer satisfaction and repeat business.
Experienced in overseeing restaurant operations with focus on delivering exceptional customer service and optimising staff performance.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Restaurant Supervisor
Celtic Manor Resort
Newport, Gwent
06.2025 - Current
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Established effective communication channels between front and back of house teams for smoother operation.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
Hostess
The Olive Tree Celtic Manor Resort
Newport, Gwent
04.2024 - 06.2025
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance guest experience.
- Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
- Handled telephone and email enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
- Liaised with event coordinators during special events for seamless execution of duties.
Bartender
Conference & Events/ Food & Beverage Celtic Manor
Newport, Gwent
12.2022 - 04.2024
- Advised customers on available beverages and optimum choices for individual tastes.
- Cultivated a friendly and welcoming atmosphere, helping improve the guests satisfaction
- Prepared and served a variety of beverages, including cocktails, spirits, beers, and wines, to a high standard during busy conferences
- Maintained comprehensive knowledge of the bar menu, including ingredients of cocktails and mocktails, to advise customers accurately for their taste.
Bar Maid
La Ribera
Chepstow, Monmouthshire
03.2022 - 11.2022
- Handled customer complaints with professionalism, resolving issues to their satisfaction.
- Kept bar stocked and organised for easy access and quick service to customers.
- Gave clear staff instruction to ensure a smooth service and increase sales
Waitress
Chepstow Racecourse
Chepstow, Monmouthshire
08.2021 - 03.2022
- Optimised customer experience for the public and all of the owners and trainers, serving each guest with sincere, positive and enthusiastic attitude.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times of the Races.
Waitress
The Peppermill
Chepstow, Monmouthshire
05.2021 - 03.2022
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
Education
Level 3 - Level 3 Emergency First Aid in work
Qualsafe National Training Hub
RQF Level 2 - Level 2 Food Safety for Catering
Highfields Licensing
RQF Level 2 - Level 2 Award for Personal License
Highfields Licencing
GCSEs - English
Wyedean School
GCSEs - Maths
Wyedean School
GCSEs - Hospitality & Catering
Wyedean School
NVQ Level 2 - Hospitality Services
Cambrian Training
2023 - 2024
Skills
- Customer satisfaction
- Conflict resolution
- Time management
- Menu knowledge
- Guest relations
- Service excellence
- Clear communication
Education
other,other,other,other,other,other,other
Certification
- Laurent Perrier Training
- Golden Bean Coffee Training
- Cellar Managment Training
- Escorihuela Gascon Wine Training
Languages
French
Intermediate
Timeline
Restaurant Supervisor
Celtic Manor Resort
06.2025 - Current
Hostess
The Olive Tree Celtic Manor Resort
04.2024 - 06.2025
Bartender
Conference & Events/ Food & Beverage Celtic Manor
12.2022 - 04.2024
Bar Maid
La Ribera
03.2022 - 11.2022
Waitress
Chepstow Racecourse
08.2021 - 03.2022
Waitress
The Peppermill
05.2021 - 03.2022
Level 3 - Level 3 Emergency First Aid in work
Qualsafe National Training Hub
RQF Level 2 - Level 2 Food Safety for Catering
Highfields Licensing
RQF Level 2 - Level 2 Award for Personal License
Highfields Licencing
GCSEs - English
Wyedean School
GCSEs - Maths
Wyedean School
GCSEs - Hospitality & Catering
Wyedean School
NVQ Level 2 - Hospitality Services
Cambrian Training
2023 - 2024
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