Evanthia Georgias

• Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
• Thoroughly cleaned and disinfected play areas to control health risks.
• Gave direct instructions to manage behaviour, and maintaining positive learning environments.
• Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
• Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
• Created caring bonds with children for comfort and safety within the nursery.
• Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
• Comprehended and respected cultural differences, religious beliefs and preferences of parents for children.
• Supervised daily activities, lunch breaks and rest time to monitor schedule.

• Promptly recorded completed deliveries using [Software], including any additional notes as necessary.
• Followed manual handling guidelines to safely load parcels, packages and pallets
• Successfully performed 85% of deliveries quicker than scheduled targets.
• Maintained 93% first-time delivery success rate for 5 years.
• Routinely worked flexible hours amounting to 26 per week.
• Employed local knowledge of [Location] to optimise routes and safely reduce delivery times.
• Responded to and resolved delivery-related complaints and concerns.
• Collected and returned unwanted stock to storage.
• Operated delivery vehicles safely and in adherence with road safety regulations.
• Provided special care in delivering fragile and hazardous products.
• Maintained delivery vehicle clean and in safe operating condition.
• Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
• Located residential and commercial spaces quickly to meet delivery deadlines.

• Maximised lead generation, collaborating with marketing and sales campaigns teams
• Facilitated strategic decision-making, performing thorough market research to identify and quantify opportunities and threats.
• Minimised market risk, implementing market expansion strategies to diversify income streams.
• Prepared orders to deliver excellent presentation and quality standards.
• Developed ongoing programmes using good team communication and collaboration.
• Managed complaints with calm, clear communication and problem-solving.
• Thrived in a fast-paced environment with energy and enthusiasm.
• Achieved service time and quality targets.
• Supervised work of contracted employees to deliver work on schedule.
• Established sales targets and developed and implemented plans to meet them.
• Monitored plans to meet deadlines, budget and quality standards.
• Employed strong project management skills to deliver complex objectives.

• During my time within the company, I have held various positions within the business, working both on and off the phones to managing small teams.
• With a multitude of campaigns and the nature of call Centre work it is important to remain flexible to the business requirements, having to work several projects at once, ensuring that due diligence is paid to each project's needs and compliance is met on everyone
• My many positions within the company and job roles are as follows:

Volkswagen Financial Service

A key role within this B2B (business to business) campaign was to retain customers whose contractual obligations on vehicles were coming to an end by providing options and solutions to meet their businesses requirements

• Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
• Liaised with potential customers to determine needs and provide recommendations.
• Prepared quotes with accurate and competitive pricing to drive conversion.
• Determined prospect needs and craft appropriate responses to provide information on suitable products and services.
• Registered information and details of customers on an internal database and submitted proper documents for sale to preserve accurate records.

Bureau

• Working several projects at once, ensuring that due diligence is paid to each project's needs and compliance is met by everyone
• Job role being either FSA specific or purely administrative based depending on the project
• Attention to detail
• Problem-solving
• Data Reporting
• Working with in-house systems to filter data and report on productivity
• Using Excel to create pivot tables and graphs for senior management Client Presentation
• Using PowerPoint to create presentations based on monthly or quarterly reports gathered
• Showing analyzed data and predictions for the next quarter based on various factors such as seasonality,marketing and promotions and customer feedback
• This report would go directly to senior management and our client
• Complaints Handling
• Investigating the reason behind the complaint,resolving the complaint according to company's the guidelines and TCF (Treating Customers Fairly policy)
• Liaising with local and regional management
• Handling general inquiries
• General customer service

Front Of House

• Overflow for receptionist
• Meeting and greeting clients, booking board rooms,franking and sorting incoming and outgoing mail, arranging for courier service
• Vetting incoming calls and conducting general admin duties
• 
  

Change 4 Life

• An NHS three-tier-based campaign,
• The first stage
• The role was to help build a database for potential partners and supporters
• Second stage
• Using the database to contact these potential partners and supporters and sign them up for the project
• Third stage
• To provide support to the campaigns partners and the general public

Sky campaign

• In my current position, I have had many roles
• Each role can be defined by these basic skills
• Providing customers with a willing ear
• Being polite
• Building relationships
• Using initiative
• Problem-solving
• My responsibilities included profiling customer needs to provide them with the best service possible, dealing with and maintaining customer accounts
• Resolving customer issues and finding solutions
• Other roles included working alongside management to provide customer satisfaction and an efficient workforce
• Shared comprehensive brand and product knowledge to maximise sales.
• Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
• Liaised with potential customers to determine needs and provide recommendations.
• Prepared quotes with accurate and competitive pricing to drive conversion.
• Determined prospect needs and craft appropriate responses to provide information on suitable products and services.
• Registered information and details of customers on the database and submitted proper documents for sale to preserve accurate records.

• Responsibilities included dealing with customers regarding billing accounts, maintaining and updating services and accounts, dealing with customer's queries advising on repair for faulty equipment advising customers on package deals
• Building customer relations, taking payments and dealing with customer complaints
• Identified data discrepancies through careful analysis, and promptly researched issues for quick resolutions.
• Liaised with customers, addressing enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
• Set up new files and assigned tracking numbers.
• Responded to customer requests with friendly, knowledgeable service and support.
• Enhanced customer satisfaction ratings by managing client inquiries through to resolution.
• Cross-trained and backed up other customer service managers.
• Capitalised on upsell opportunities with new and potential customers.
• Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.