User Interface/ UI
Evans Ogbechie
Software Analyst
London
Summary
Driven Technology Specialist offering 5+ years of experience driving productive improvements in Software as a Service environments. Highly refined prioritisation and relationship management skills. Eager to learn and dynamically adept at researching opportunities for maximising revenue while retaining top-level user satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Software Analyst
Lingfield College
09.2020 - Current
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Identified inefficiencies in the incident, request, change and escalation processes in 10+ SaaS products and improved the user experience.
- Partnered with cross-functional teams, streamlining workflows by finding new web-based solutions for internal documentation.
- Compiled and analysed web-based analytics, reported findings and incentivised new cloud products.
- Completed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
Associate Product Manager
CHUBB
London
01.2020 - 08.2020
- Facilitated an agile working environment across 7 cross-functional teams and applied A/B testing phases in the product lifecycle.
- Diagnosed user feedback to prioritise pain points in product development, resolving issues that enhanced user satisfaction surveys by 79%.
- Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
- Consulted with product development teams to enhance products based on customer interest data.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Reduced broker quotes by 25% increasing value to stakeholders through innovative eligibility products.
Support Engineer
iSAMS Ltd
Northampton
08.2017 - 08.2018
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Processed comprehensive end-user training using remote access control for digital one-to-one client guidance
- Resolved 98% of client concerns, queries, and emergencies that had an impact on their day-to-day business.
- Completed wide-ranging software performance testing on iSAMS beta systems to increase user acceptance and reduce service issues.
- Used remote diagnostic tools to identify sources of critical customer issues.
Education
Master of Science - Digital Business and Innovation
Westminster University
09.2019 - 06.2021
Bachelor of Science - Business Information Systems
De Montfort University
09.2015 - 07.2019
Skills
Leadership
Italian Language
Agile Project Management
Written and Verbal Communication
Product Road Mapping
Life Cycle ManagementPublic Speaking
Anaytical and Critical Thinking
Product VisionValue PropositionSoftware
Microsoft 365 Suite
Linux
MacOS
Software as a Service (SaaS)
SQL
Blockchain
Typeform
Ruby on Rails
UX Design
Adobe Suite
2FA
Python
Timeline
Software Analyst
Lingfield College
09.2020 - Current
Associate Product Manager
CHUBB
01.2020 - 08.2020
Master of Science - Digital Business and Innovation
Westminster University
09.2019 - 06.2021
Support Engineer
iSAMS Ltd
08.2017 - 08.2018
Bachelor of Science - Business Information Systems
De Montfort University
09.2015 - 07.2019