EVANS SHITANG
Mr Tebo Eugene
Basingstoke
1
Language
4
years of post-secondary education
2
years of professional experience
IT Certified specialist with over 2 years of experience supporting enterprise IT environments across public and private sectors. Experienced with troubleshooting and optimising automated systems. Enhanced productivity by implementing streamlined processes and reducing downtime. Known for a hands-on approach and delivering practical solutions in high-pressure environments. Skilled at diagnosing, maintenance, coupled with excellent team collaboration, network connectivity using TCP/IP, DNS, DHCP, VLANs and LAN/WLAN technologies. CompTIA A+ and Network+ certified with experience providing technical support across large, multi-site enterprise environments.
Work history
Network technician
2 Years- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Provided friendly, efficient customer service while effectively resolving challenging situations.
- Applied a positive customer service approach to increase satisfaction levels.
- Improved efficiency and productivity by acquiring new skills.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Exhibited enthusiasm and energy during busy shifts in a fast-paced environment.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used Microsoft Word and other software tools to create documents and clear communications.
IT network technician
3 Months- Undertook responsibility of managing IP addresses, minimised conflicts effectively.
- Collaborated closely with other IT professionals for the implementation of new technologies seamlessly into existing networks.
- Implemented security measures for the protection against potential cyber threats.
- Trained junior technicians, increased overall productivity of the team.
- Installed networking equipment for improved connectivity in various offices.
- Installed well-functioning LAN/WAN and managed IP, servers and other network components.
- Conducted routine inspections of hardware, ensured longevity and optimal performance.
- Set up and installed new hardware and software systems to customer requirements.
- Assessed performance of operating systems, software and hardware and addressed any problems observed.
- Implemented security protocols to safeguard network integrity. and software in computers to maintain privacy and protection from attacks.
- Updated operating systems regularly to meet operational needs.
- Trained junior technicians in rapid troubleshooting, resulting in a reduction in customer downtime.
- Tested systems regularly, troubleshooting and remedying issues to limit operational disruption.
- Eliminated malware through appropriate anti-virus software selection.
- Offered technical support on-site, via phone or email for enhanced customer service.
- Maintained up-to-date documentation of all networks for easy reference during troubleshooting.
Education
A-Levels - Information Technology
COMPTIA A+ Certification - Information Technology
Skills
I have a passion for technology and a desire to learn across multiple fields
Familiarity with tools such as Powerpoint
database and many different software.
I am very good at problem solving when it comes to hands-on work.
Also I have been studying computers since childhood and I wish to continue excelling in this field.
Complex problem identification
Machine calibrating
Complex problem-solving
Hardware auditing
Software debugging
Equipment troubleshooting
Software development
LANGUAGES
Very fluent in ENGLISH and FRENCH
Intermediate
REFERENCE
Available upon request
Timeline
IT Online Learning
COMPTIA A+ Certification from Information Technology
2025.08 - 2027.08Read More
IT network technician
Mr Neba Wilson
2023.02 - 2023.05Read More
Network technician
Mr Tebo Eugene
2022.07 - 2024.07Read More
HORIZON BILINGUAL EDUCATIONAL COMPLEX
A-Levels from Information Technology
2020.06 - 2022.06Read More