Evans Ogbechie

Providing stadium-wide IT support, responding to hardware and software enquiries at POS terminals, and striving to provide a professional, high-quality service level to end users, stakeholders, and event organisers at up to 90,000-capacity venues:

• Deliver 1st and 3rd line support for event day point-of-sale terminals, leveraging payment gateways to bolster transaction security, detect fraud, and elevate the customer experience.
• Implement and enhance new payment terminal devices in alignment with FIFA and London Stadium infrastructure standards, adhering to technological guidelines and performance metrics.
• Support system evaluations before events, focusing on IPTV, Cisco Call Manager, server access control, ticketing, and WiFi setups.
• Report to and engage closely with the Head of IT Operations and the IT Manager to ensure that all event implementation tasks are completed efficiently.
• Work alongside broadcast teams and contractors to ensure technical compliance during match days and pre-event testing.

Providing remote support for a range of corporate data applications, utilising advanced cloud management strategies to ensure the precision, dependability, and safety of essential cloud servers housing extensive customer data:

• Operate as technical support during business hours, assessing updates to the database.
• Integrate privacy-by-design principles into core system architecture, testing environments, and troubleshooting processes to enhance the organisation's cloud access security framework.
• Oversee system access and security permissions, responding to user enquiries and troubleshooting bugs.
• Apply API technology to enhance the efficiency of 10+ company software through secure live connections and rigorous verification while facilitating seamless integration of existing data infrastructure with newer systems.
• Develop data reports with SQL Server Reporting tools to generate impactful visual insights and implement new metrics for informed decision-making.
• - Collaborate with key partners to mitigate technical transitions and successfully connect disparate legacy systems into one centralised database.

Delivered round-the-clock engineering support and specialised consultation to global clients, collaborating with 1st, 2nd and 3rd line support desk teams to guarantee client satisfaction:

• Solve 98% or more of client issues, enquiries, and urgent SLAs, significantly reducing the disruption to stakeholder operations.
• Assess the capacity of beta platforms, including mobile and PC iterations, to improve application quality assurance and shorten client deployment timelines.
• Help clients achieve critical end-user needs through interactive training sessions and customised support using remote access tools.
• Address technical issues for helpdesk clients through phone calls and emails, acting as the initial point of contact and providing troubleshooting solutions.