Summary
Overview
Work history
Education
Skills
Languages
Reference
Timeline
Generic
NEEMA PHIONAH

NEEMA PHIONAH

ABUDHABI ,UAE

Summary

Hardworking with great organisational skills in customer service and solid work ethic. Thorough serive perfication with great physical fitness, stamina and attention to detail.

Overview

8
8
years of professional experience

Work history

Housekeeper

GULF CARTERING AND SUPPORT SERVICES LLC
Abudhabi, UAE
02.2022 - Current
  • Maintain cleanliness standards to meet client and management expectations.
  • Conduct deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet health standards.
  • Maintain outstanding customer relationships by providing a high-quality cleaning service.
  • Inform the supervisor when supplies are low.
  • Ensure safe usage of chemical cleaners.
  • Report maintenance issues to the housekeeping status board.

Waitress

CARTEL COFFEE ROASTRY
Abudhabi, UAE
01.2021 - 12.2021
  • Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
  • Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.

Waiter Assistant

DINE BEST
Abudhabi, UAE
01.2020 - 12.2021
  • Anticipated and addressed guests' service needs.
  • Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.
  • Greeted new customers and offered immediate seating assistance.
  • Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.

Housekeeping Attendant

LIGHT TRAINING ACADEMY UNDER TRANSGURD
DUBAI, UAE
03.2017 - 01.2020


  • Maintained cleanliness by replacing bed linens, organising pillows, and tidying up after use.
  • Managed lost and found items in compliance with hotel policy.
  • Communicated guest room damages to maintenance team promptly.
  • Delivered outstanding customer service by addressing guest requests courteously.
  • Addressed guest requests and inquiries with courtesy, improving their stay experience.

Education

Diploma in Human Resource Managment -

Institute of Information &Communication Technology
Kampala Uganda

Uganda Advanced Certificate of Education -

Crane High School
kampala Uganda

Skills

  • Client relationship management
  • Customer service
  • Cleaning techniques
  • Time management
  • Safety procedures
  • Team collaboration

Languages

English
Fluent
Luganda
Advanced

Reference

  • Miss Arlene Pangan

Admin

Transgurd group of companies

0547926108

Timeline

Housekeeper

GULF CARTERING AND SUPPORT SERVICES LLC
02.2022 - Current

Waitress

CARTEL COFFEE ROASTRY
01.2021 - 12.2021

Waiter Assistant

DINE BEST
01.2020 - 12.2021

Housekeeping Attendant

LIGHT TRAINING ACADEMY UNDER TRANSGURD
03.2017 - 01.2020

Diploma in Human Resource Managment -

Institute of Information &Communication Technology

Uganda Advanced Certificate of Education -

Crane High School

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NEEMA PHIONAH