Summary
Overview
Work history
Education
Skills
Availability.
Affiliations
Languages
Timeline
Generic

EVANDRO MAIA

Manchester

Summary

I am a motivated and adaptable professional with experience in customer service, tech support, and sales, including leading sales teams. I enjoy working with people, solving problems, and finding ways to improve processes. Over the years, I have developed strong communication, time management, and decision-making skills, and I thrive in fast-paced, changing environments. I am now looking for a role that will challenge me, support my professional growth, and align with my long-term career goals.

Overview

4
4
years of professional experience

Work history

Financial advisor

Bridgewater Finance
05.2023 - 12.2024
  • Conducted fraud and dispute investigations by analysing account transactions.
  • Negotiated tailored repayment plans, supporting customers with debt assistance.
  • Audited and updated financial records to ensure accuracy and compliance.
  • Fraud/Dispute Investigations (investigate transactions or accounts.)
  • Payment plan negotiations (Set flexible repayment options. Create unusual or tailored payment schedules for customers.)
  • Data cleanup/account audits (Ensuring old accounts, closed accounts or incorrect entries are fixed in the system.)

Tech Support

Tech Mahindra (Talk Talk)
03.2022 - 04.2023
  • Helping (customers or employees) solve problems with hardware, software or IT systems.
  • Helping customers with questions, issues or complaints related to the company's product/service.
  • Provided comprehensive tech support leading to increased user satisfaction.
  • Coordinated with IT department for network-connected machine issues, ensuring comprehensive tech support at all times.
  • Offered remote troubleshooting services to provide immediate tech support for off-site users.
  • Facilitated remote tech support sessions, minimising downtime for clients.
  • Delivered high-quality tech support for user satisfaction.

Team Leader

The Interactive Team
10.2020 - 02.2022
  • Market research
  • Customer acquisition
  • Sales experience (Communication/persuasion. Negotiation/closing skills. Time management/organization.)
  • Team leader experience. (Team of 5)
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Increased team cohesion by implementing regular feedback sessions.
  • Developed strategies for improved performance level across the team.
  • Coached team members through new or difficult workflows.
  • Supported team to overcome new challenges
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.

Education

High school - Maths, English, Science, Spanish, PE

Lady bridge high school

BTEC Sport - undefined

Curzon Ashton football club/ Tameside college

BEng (Hons) - Mechanical And Petroleum Engineering

Bolton University

Skills


  • Leadership
  • Team work
  • Organization
  • Time management
  • Critical thinking
  • Work ethic


  • Risk management
  • Decision Making ability
  • Adaptability
  • Accounting knowledge
  • Problem solving
  • Attention to details

Availability.

Available to start immediately.

Affiliations

  • Football ( Team work and discipline)
  • Travelling (Adaptability and cultural awareness)

Languages

English
Fluent
Portuguese
Native
Spanish
Elementary

Timeline

Financial advisor

Bridgewater Finance
05.2023 - 12.2024

Tech Support

Tech Mahindra (Talk Talk)
03.2022 - 04.2023

Team Leader

The Interactive Team
10.2020 - 02.2022

BTEC Sport - undefined

Curzon Ashton football club/ Tameside college

High school - Maths, English, Science, Spanish, PE

Lady bridge high school

BEng (Hons) - Mechanical And Petroleum Engineering

Bolton University

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EVANDRO MAIA