Evandro Lima dos Santos

Spearhead the coordination and execution of high-profile events at The London Cabaret Club and the fine dining experience at Le Petit Chef Restaurant, ensuring seamless service delivery and exceptional guest satisfaction.

• Drive wine sales through expert wine pairing recommendations, boosting revenue and enhancing the guest experience.
• Oversee daily operations, manage event setups, and supervise a diverse team of staff members to maintain high standards of service.
• Monitor event resources and operations, ensuring efficient use of time, materials, and manpower to maximize event success and profitability.
• Guarantee an outstanding dining experience by maintaining high-quality service and attention to detail in both food and wine offerings.

Led a team of wait staff and event assistants, ensuring smooth service operations during events and promoting exceptional fine dining experiences.

• Managed customer feedback, resolving any issues promptly and professionally to maintain high satisfaction levels and ensure a memorable dining experience.
• Trained and mentored new staff, fostering a positive and efficient team environment while emphasizing the importance of beverages and food service excellence.
• Oversaw inventory management to avoid any shortage or excess stock issues.
• Delegated tasks appropriately, achieved balanced workload among team members.

• Delivered exceptional customer service during high-end events, interacting with VIP guests and ensuring their needs were met throughout the evening.
• Worked closely with event managers to facilitate smooth event operations, from guest arrival to event conclusion.
• Supervised a team of servers, ensuring all service staff followed established standards and delivered outstanding customer experiences.
• Led fine dining sessions with the attendance of owners and directors, collaborating with Michelin-starred chefs to deliver an exceptional culinary experience. Assisted in curating and overseeing wine tastings and events, ensuring expert wine pairings and attentive service throughout.