Evan Fingland
Airdrie,North Lanarkshire
Summary
Motivated and reliable customer service provider with experience in fast-paced food service and retail environments. Skilled in delivering excellent customer service, handling cash and card transactions, and working efficiently during busy periods. A strong team player with a positive attitude, committed to maintaining high service standards and ensuring a great customer experience.
Overview
3
3
years of professional experience
Work history
Retail assistant
ASDA
Coatbridge, North Lanarkshire
2023.08 - 2026.03
- Provided friendly and efficient customer service, assisting shoppers with enquiries and ensuring a positive store experience.
- Operated tills and handled cash and card transactions accurately in a busy retail environment.
- Restocked shelves and maintained product displays to keep the shop floor organised and well presented.
- Worked effectively as part of a team to manage high customer demand during peak hours.
- Followed store policies and health & safety procedures to maintain a safe working environment.
- Assisted customers in finding products quickly, improving overall service efficiency.
- Maintained cleanliness and organisation across the shop floor and checkout areas.
General assistant
SHOWCASE CINEMAS
Glasgow, Glasgow City
2023.06 - 2023.08
- Delivered fast and friendly customer service in a high-volume cinema environment, ensuring a positive guest experience.
- Handled cash and card transactions accurately using POS systems while maintaining speed during busy periods.
- Prepared and served food and beverages, following hygiene and food safety standards.
- Managed queues and worked efficiently during peak times, maintaining service quality under pressure.
- Communicated clearly with team members to ensure smooth operations and quick order fulfilment.
- Maintained cleanliness and organisation of the food counter and preparation areas.
- Resolved customer queries and complaints professionally to maintain high service standards.
Education
Bachelor of Science - Psychology
Glasgow Caledonian University
Glasgow 2025.09 -
HNC - Social Sciences
New College Lanarkshire
Motherwell 2024.08 - 2025.06
Highers - English
Coatbridge High School
Coatbridge, North Lanarkshire 2023.08 - 2024.06
Higher - History
Coatbridge High School
Coatbridge, North Lanarkshire 2023.08 - 2024.06
Higher - Business
Coatbridge High School
Coatbridge, North Lanarkshire 2023.08 - 2024.06
National 5 - Maths
Coatbridge High School
Coatbridge, North Lanarkshire 2023.08 - 2024.06
Skills
- Strong Customer Service
- Fast-Paced Food Service & Retail Experience
- Cash Handling & POS System Operation
- Order Taking & Accurate Food Service
- Teamwork & Communication
- Working Efficiently Under Pressure
- Queue Management & Time Management
- Food Hygiene & Cleanliness Standards
- Problem Solving & Handling Customer Queries
- Stock Replenishment & Organisation
- Reliability & Strong Work Ethic
Timeline
Bachelor of Science - Psychology
Glasgow Caledonian University
2025.09 -
HNC - Social Sciences
New College Lanarkshire
2024.08 - 2025.06
Retail assistant
ASDA
2023.08 - 2026.03
Highers - English
Coatbridge High School
2023.08 - 2024.06
Higher - History
Coatbridge High School
2023.08 - 2024.06
Higher - Business
Coatbridge High School
2023.08 - 2024.06
National 5 - Maths
Coatbridge High School
2023.08 - 2024.06
General assistant
SHOWCASE CINEMAS
2023.06 - 2023.08