Evan Dawson
Melton Mowbray,Leicestershire
Summary
Throughout every step of my career, I’ve believed that successful business begins and ends with one thing. People. Whether that’s through supporting customers or collaborating with your team. Listening, understanding and adapting are the foundations of a successful business, and the more you understand those around you – the better your results will be!
Overview
10
10
years of professional experience
Work history
Independent Videographer
Independent Videographer
11.2023 - 05.2025
- Utilised industry standard video editing software such as Adobe Premiere Pro to create a variety of different projects.
- Composed 13+ projects for various clients during an 8-month period, including advertising and music videos.
- Concise and clear communication with clients to understand desired requirements and their overall 'vision' for projects going forward.
- Used client feedback as well as my own experience with Social Media and Customer Success to compose projects that would engage the intended audience.
Customer Success Specialist
Complete Mathematics
03.2023 - 10.2023
- Managed a portfolio of 250 customers across the UK and Internationally (APAC and EMEA) including private tutors, schools, further education, multi-academy trusts and government wide.
- Drove initiatives to increase overall retention from users of Complete Mathematics platforms from 25% to 45% within 6 months, highly focusing on account management, smooth onboarding/implementation and relationship building.
- Increased year on year revenue on renewals with the team by 143%, having hit £800,000 between March & August 2023.
- Managed Customer Support channels through Intercom and Groove, as well as logging customer communication through Monday as a CRM.
- Strategised and increased the number of case studies across my territory from 3 to 10 focusing on a variety of different customer types to show the impact between a variety of different establishments.
- Re-structured the platforms help articles making them more user-friendly and added a further 30 video tutorials, as well as delivered over 50 customer training sessions (both remotely and in person).
- Creation of a customer marketing campaign plan for my territory (North of England, Channel Islands, International Accounts.)
- Regular product and feature request feedback, liaising closely with the product and development teams.
Customer Service Representative
BP
03.2016 - 03.2023
- Provided top-notch support for increased customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Social Media Manager
DX Design
07.2015 - 01.2016
- Managed daily posts across social media platforms to increase Facebook, X (fka Twitter), and Instagram engagement.
- Bridged the gap between active and passive engagement - helping decrease the difference between customers who would view posts, and customers who would actively interact with the posts.
Technical Assistant / Customer Representative
Kantala IT Solutions
01.2015 - 07.2015
- Ensured communication with customers to ensure that projects were completed on time.
- Successfully delivered on technical tasks and projects within deadlines!
Education
9 GCSEs - in English, Mathematics, National 1st Certificate ICT among others.
Catmose College
AS Levels - History, Media Studies, English Language, Applied ICT
Melton Vale Post 16 Centre
A Levels - History, Media Studies
Melton Vale Post 16 Centre
Skills
- Proficiency in Microsoft Packages (Word, PowerPoint, Excel)
- Proficiency in Adobe Packages (Photoshop, Dreamweaver)
- Video editing software (Sony Vegas, Adobe Premiere Pro)
- Technical-minded, can pick up new tech and software very quickly!
- Solid communication skills, not only with customers but also across departments/internally too!
- Can adapt between independent work and team-focused roles/tasks easily!
- Great organisational skills
References
Nicole Wojnarowska
Customer Success Manager at Altia Intel
Former Head of Success at Complete Mathematics
Phone Number 07817886371
Email neley03064@gmail.com
Jamie Southerington
Co-Founder of EdV
Former Chief Revenue Officer at Complete Mathematics
Phone Number 07923227668
Email jamiesoutherington@gmail.comv
Timeline
Independent Videographer
Independent Videographer
11.2023 - 05.2025
Customer Success Specialist
Complete Mathematics
03.2023 - 10.2023
Customer Service Representative
BP
03.2016 - 03.2023
Social Media Manager
DX Design
07.2015 - 01.2016
Technical Assistant / Customer Representative
Kantala IT Solutions
01.2015 - 07.2015
9 GCSEs - in English, Mathematics, National 1st Certificate ICT among others.
Catmose College
AS Levels - History, Media Studies, English Language, Applied ICT
Melton Vale Post 16 Centre
A Levels - History, Media Studies
Melton Vale Post 16 Centre
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