Eva Thomas
Sutton,Surrey
Summary
Hard-working Team Leader with 26 years of experience in various MPS roles and departments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and managing employees to develop their true potential.
Overview
27
27
years of professional experience
10
10
years of post-secondary education
Work history
Fingerprint Team Leader
MPS
London
2021.04 - Current
- Delivering professional fingerprint examination services to Metropolitan Police Service and external agencies.
- Managing team of over 50 fingerprint practitioners, ensuring efficient service delivery to all clients.
- Conducting regular performance reviews to identify improvement areas for each practitioner.
- Coordinating training programmes and onboarding processes for new fingerprint practitioners.
Communication Supervisor
MPS (Met Command & Control)
London
2016.11 - 2021.04
- Managed & developed effective, well-motivated Communication Officers, including attendance management and professional standards.
- Worked with BCU's to prioritise deployment & escalate outstanding calls.
- Ensured 999 & 101 calls were answered in a timely manner and in accordance with policy and SOPs.
- Dealt with public complaints and misconduct
- Ensured that all risk relating to calls and outstanding incidents were effectively managed.
Witness Care Unit Manager
MPS (Met Prosecutions)
London
2015.06 - 2016.11
- Conducted regular performance reviews, identified areas of improvement in service delivery.
- Managed a team of Witness Care Officers to ensure that processes and procedures were adhered to.
- Worked collaboratively with BCU's and external Criminal Justice partners, such as the CPS, courts and the charity and voluntary sectors.
- Enhanced team collaboration with regular team meetings and feedback sessions.
- Introduced an electronic clocking-in system, which streamlined the process of monitoring attendance, time-keeping and supporting staff's welfare.
Deputy Finance Manager
MPS ( Finance Services/Specialist Operations)
2009.09 - 2015.07
- Streamlined budgeting process for enhanced forecasting accuracy.
- Supported senior leadership teams with budget management and allocation of resources.
- Liaised with external & internal stakeholders to ensuring compliance with statutory guidelines.
- Actively involved in the large scale restructure of support services within the MPS, by effectively engaging with the process and supporting my staff.
- Identified inefficient working practices and worked collaboratively to improve them.
Administrative Officer
MPS (Operation Trident)
2003.05 - 2009.08
- Processed police overtime & expenses claims and ensured that policies and procedures were adhered to.
- Worked closely with the central HR & Finance teams, as well as the outsourced payroll service provider.
- Assisted with facilities management by reporting faults and liaising with external suppliers.
- Deputised for the Stores Liaison Officer and helped with ordering stationery, equipment, uniform and sundries.
Divisional Support Officer
MPS (Hammersmith & Fulham BCU)
1999.01 - 2003.05
- Responsible for dealing with all correspondence and monitoring adherence to charter times.
- Manually processing police officer duties and overtime on CARMS against tight deadlines.
- Dealing with all cheque and cash payments received on the BCU for various services.
- Administering the manual cash ledger book, managing petty cash, weekly reconciliation and banking and liaising with the central Imprest Section.
Education
Bachelor of Arts - French & Sociology
Fourah Bay College
1992.09 - 1996.07
A-Levels - English, French & General Studies
Annie Walsh Memorial School
1990.09 - 1992.07
GCSEs - 8 Subjects, including Maths, English & Biology
St Joseph's Secondary School
1985.09 - 1990.07
Skills
- Strong it literacy
- People development focus
Timeline
Fingerprint Team Leader
MPS
2021.04 - Current
Communication Supervisor
MPS (Met Command & Control)
2016.11 - 2021.04
Witness Care Unit Manager
MPS (Met Prosecutions)
2015.06 - 2016.11
Deputy Finance Manager
MPS ( Finance Services/Specialist Operations)
2009.09 - 2015.07
Administrative Officer
MPS (Operation Trident)
2003.05 - 2009.08
Divisional Support Officer
MPS (Hammersmith & Fulham BCU)
1999.01 - 2003.05
Bachelor of Arts - French & Sociology
Fourah Bay College
1992.09 - 1996.07
A-Levels - English, French & General Studies
Annie Walsh Memorial School
1990.09 - 1992.07
GCSEs - 8 Subjects, including Maths, English & Biology
St Joseph's Secondary School
1985.09 - 1990.07