Eva Smith
Telford,United Kingdom
Summary
Detail‑oriented program and quality specialist with extensive experience managing compliance processes, risk assessments, stakeholder engagement and data‑driven monitoring across multi‑site operations. Strong background in managing end‑to‑end administrative cycles, developing standards, leading teams, and driving process improvements across complex environments. Adept at coordination, reporting, supplier/partner engagement, and implementing systems, aligning closely with the operational, monitoring and evaluation, and stakeholder‑focused requirements
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work history
QA RAW MATERIAL SPECIALIST
Muller Yogurts & Desserts
Market Drayton, Minsterley & Telford
06.2024 - 01.2026
- Manage Raw Material and Ingredients for the 3 Muller sites.
- Managed end‑to‑end raw material and ingredient governance across three manufacturing sites, including administrative oversight, standards development, and continuous process evaluation — demonstrating strong capability in managing multi‑stage program
- Implemented and maintained surveillance and compliance systems aligned with organisational and regulatory requirements, ensuring strong quality and accountability mechanisms.
- Collaborated with Quality Systems to create effective data monitoring and trending frameworks, improving visibility, reporting accuracy, and decision‑making.
- Performed detailed investigations and produced evidence‑based reports that improved cost recovery and supported strategic reviews.
- Led risk assessments alongside senior management, reinforcing organisational governance processes.
- Worked collaboratively with internal stakeholders, suppliers, consultants, and cross‑functional teams to resolve issues and improve operational outcomes
- Provided expert guidance and support to internal partners on raw material, packaging, and quality‑related issues.
- Improved cost recovery and provided financial insights for multiple sites through rigorous monitoring and investigation.
- Supported contractor performance through compliance checks, monitoring activities, and review of outcomes
- Coached, supervised, and developed a team of four direct reports, creating a high‑performance culture and ensuring strong execution of standards and processes.
- Successfully implemented the organisation‑wide Raw Material Complaint Process and First Order Packaging Checks, demonstrating capability in policy development and operational improvement.
RAW MATERIALS AND PACKAGING ANALYST
Muller Yogurts & Desserts
Telford, Shropshire
01.2020 - 06.2024
- Managed incoming raw materials through a coordinated quality inspection system, ensuring compliance with testing schedules and standards.
- Developed and reviewed testing schedules to align with production plan requirements.
- Monitored raw materials usage, identifying opportunities for line improvements and waste reduction.
- Championed Faulty Raw Materials Process, overseeing hold and release procedures for non-compliant batches.
- Conducted data analysis to identify trends in raw materials, collaborating with stakeholders for solutions.
- Assessed cost-saving opportunities by driving line improvements and contributing to production targets.
- Coached departmental teams on handling raw materials, faulty processes, and specifications.
- Collaborated with stakeholders to develop test standard operating procedures and maintain testing equipment.
QUALITY TEAM LEADER
Muller Yogurts
Telford, Telford
01.2018 - 12.2019
- Maintained accurate records of all inspections, audits and tests conducted by the team.
- Performed internal audits to verify conformance with established procedures and regulations.
- Collaborated with other departments on cross-functional teams focused on improving overall product quality.
- Created reports summarizing inspection results, audit findings and test results.
- Investigated customer concerns regarding product defects or nonconformities.
- Supervised staff and coached to promote better success and achievement.
- Kept records of quality reports and statistical reviews.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Troubleshoot product issues and fixed problems.
PROCESS IMPROVEMENT MANAGER
Goodman Fielder
Fiji
02.2017 - 08.2017
- Transformed production output by 30% through comprehensive overhaul of schedules, planning, and resources.
- Reduced weekly working hours from 168 to 120 without compromising output.
- Achieved 90% reduction in absenteeism via awareness campaigns, coaching, and personnel motivation.
- Enhanced line efficiency by 20% through process improvements and minimising downtime.
- Implemented a robust preventative maintenance programme to ensure operational reliability.
- Eliminated loss time injuries from 3 to 0 through strict adherence to safety procedures and risk assessments.
- Revamped hygiene and sanitation protocols, achieving HACCP certification for the department.
- Collaborated with team to increase local market share from 30% to 80%, establishing profitable export markets.
QUALITY ASSURANCE MANAGER
Goodman Fielder
Fiji
04.2014 - 02.2017
- Managed three departments: Quality Assurance, Hygiene and Sanitation, and Laboratory.
- Successfully maintained HACCP Certification through comprehensive documentation including quality manual and standard operating procedures.
- Championed food safety and hygiene initiatives like GMP, Allergen Management, HACCP, and Pest Control to fulfil organisational and legislative requirements.
- Revamped laboratory testing methods and cleaning processes, realising savings of approximately $100,000.
- Reviewed and revised chemical use and cleaning programmes to minimise waste and ensure compliance with Environmental Regulations.
- Initiated quality assurance programmes encompassing sensory evaluation, audits, validation, and verification.
- Carried out training on food safety, hygiene, chemical safety and GMP for the site
- Established competency testing program of laboratory and cleaning operatives
- Managed, reviewed nonconformance and implemented preventative action plans.
LABORATORY MANAGER
Fiji Water Limited
Fiji
01.2010 - 04.2014
- Led laboratory operations, overseeing personnel, scheduling, documentation, and procurement of consumables.
- Implemented continuous improvements in procedures and equipment, achieving ISO 17025 certification.
- Reduced laboratory expenditure by $300,000 through cost-saving initiatives and waste reduction.
- Ensured 100% compliance with safety and environmental statutory requirements.
- Conducted internal training for laboratory personnel, guaranteeing accurate and timely results.
- Collaborated with external laboratories to develop a competency programme.
- Drove implementation of quality systems including ISO 9001:2008, ISO 14000, NSF, and SQF Level 3.
Education
Bachelor of Science - Environmental Science
Auckland University of Technology
New Zealand 02.2002 - 10.2005
Advanced Diploma of Management - Management
TAFE NSW
Suva, Fiji 07.2015 - 04.2016
Diploma of Environmental Science - Environmental Science
Fiji Institute of Technology
Suva, Fiji 07.1999 - 06.2000
Diploma of Laboratory Technology - Laboratory Technology
Fiji Institute of Technology
Suva, Fiji 02.1997 - 06.2000
Skills
- Project Management
- Stakeholder Management
- Supply chain management
- Robust change management
- LEAN manufacturing
- Business process improvement
- Interpersonal communication
- Training and Development
- Conflict Resolution
- Strategic planning
- Client account management
- Leadership skills
- Profit and loss understanding
- Crisis handling
- Vendor relationships management
- Results-Driven approach
- Performance monitoring
- Data-driven decision-making
- Employee training
Awards
- Received Highly Commended Award for Women in Packaging Excellence Awards UK, 2025
- Awarded BOLD award for contribution to the conversion to PET plastic.
Accomplishments
- Speaker at the Packaging Innovation UK, 2025
Timeline
QA RAW MATERIAL SPECIALIST
Muller Yogurts & Desserts
06.2024 - 01.2026
RAW MATERIALS AND PACKAGING ANALYST
Muller Yogurts & Desserts
01.2020 - 06.2024
QUALITY TEAM LEADER
Muller Yogurts
01.2018 - 12.2019
PROCESS IMPROVEMENT MANAGER
Goodman Fielder
02.2017 - 08.2017
Advanced Diploma of Management - Management
TAFE NSW
07.2015 - 04.2016
QUALITY ASSURANCE MANAGER
Goodman Fielder
04.2014 - 02.2017
LABORATORY MANAGER
Fiji Water Limited
01.2010 - 04.2014
Bachelor of Science - Environmental Science
Auckland University of Technology
02.2002 - 10.2005
Diploma of Environmental Science - Environmental Science
Fiji Institute of Technology
07.1999 - 06.2000
Diploma of Laboratory Technology - Laboratory Technology
Fiji Institute of Technology
02.1997 - 06.2000